12+ years exceeding customer and performance expectations through teamwork, attentiontodetail, and a personal commitment to excellence.
Excellent customer service and communication skills Able to work under pressure and independently Proficient with computer skills such as Microsoft Word, Microsoft Excel, PowerPoint
Hilton Garden InnJanuary 2005 to January 2013Bartender Charlotte, NC
Provided a cheerful and relaxed dining atmosphere Ensured bar inventory remained wellstocked and organized Learned new/trendy drink recipes and refined crafting techniques Handled monetary transactions in a timely and accurate manner Employee of the MonthSpring 2007.
Center for Community TransitionsJanuary 2010Office Assistant Charlotte, NC
Served as center's first pointofcontact to assess customer needs and engage appropriate staff Managed document library to ensure filings and correspondence was easytofind and current Authored center correspondence and ensured prompt delivery Answering calls, follow up phone calls, reminder calls.
BB&TJanuary 2013 to CurrentImage Keyer Charlotte, NC
Ensure accurate data entry of network and departmental transactions Research data integrity issues and resolve by determining missing or invalid transaction data points.
Consistently meeting accuracy and timeliness production goals.
Volunteerism Classroom Central: Assisted teachers with checkin/out.
Managed activity supplies Second Harvest Food: Verified, sorted, labeled, and repacked distribution items.
ECPI College of TechnologyAssociate of Arts: Criminal JusticeCharlotte, NCCriminal Justice
communication skills, Excellent customer service, data entry, delivery, inventory, Microsoft Excel, PowerPoint, Microsoft Word, network, Research, Russian, phone