I am a hardworking, self motivated individual. I have worked in many different areas within jobs which has given me polished skills in problem solving, customer service and the ability to learn new tasks quickly and efficiently. I work well both on my own and within a team. I have an open personality and the ability to adjust and thrive in almost any environment. I am looking for an opportunity where I can develop, excel and offer a superb work ethic.
Assessed guest demeanor and identified when to call behavior to attention of a bouncer. Routinely checked identification of patrons purchasing alcoholic beverages. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.Maintained a consistent, regular attendance record. Accurately balanced cash register at all times. Set up bar for operation, obtained cash bank and stocked the service bar. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Provided prompt, efficient, friendly, and quality service at all times. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Quickly mixed a variety of simple and complex cocktails. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Participated in bar incentives and contests to drive sales and promote the venue.
Investigated and resolved customer inquiries and complaints in an empathetic manner. Carefully interviewed, selected, trained and supervised staff. Successfully managed the activities of 10-20 team members in multiple locations. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Counseled and disciplined staff when necessary.
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