Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated woman that brings more than 7-8 years of leadership and hardworking experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations.

Skills
  • Leadership
  • Anticipating guest needs
  • Suggestive selling
  • Outstanding customer service
  • Marketing and sales experience
  • Organizational ability
  • Basic accounting
  • Outgoing personality
  • Issue and conflict resolution
Experience
05/2017 to Current Bartender Omni Hotels | Fort Worth, TX,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
05/2017 to Current Part-time Manager Charter Fitness | Countryside, IL,
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Sage.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
05/2015 to Current Server Heritage Hill Senior Community | Weatherly, PA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Checked on guests to verify satisfaction with meals.
  • Developed strong and lasting resident relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Relayed orders and special requests to cooks.
  • Designed emergency protocols to enhance customer and worker safety.
09/2013 to Current Hostess Healthcare Services Group | Canton, GA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
Expected in 05/2014 High School Diploma | Hilliard Davidson High School, Hilliard, OH GPA:
Expected in | Accounting Washington & Jefferson College, Washington, PA GPA:
Expected in | Business Management Wittenberg University, Springfield, OH GPA:
Activities and Honors
  • Honor role in High school
  • Played college softball at Washington & Jefferson College

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Resume Overview

School Attended

  • Hilliard Davidson High School
  • Washington & Jefferson College
  • Wittenberg University

Job Titles Held:

  • Bartender
  • Part-time Manager
  • Server
  • Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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