, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated woman that brings more than 7-8 years of leadership and hardworking experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations.
Skills
Leadership
Anticipating guest needs
Suggestive selling
Outstanding customer service
Marketing and sales experience
Organizational ability
Basic accounting
Outgoing personality
Issue and conflict resolution
Experience
05/2017 to CurrentBartenderOmni Hotels | Fort Worth, TX,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Collected and organized daily till totals and tips.
Met customer, business operations and server needs with minimal errors or delays.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
05/2017 to CurrentPart-time ManagerCharter Fitness | Countryside, IL,
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated month-end journal entries, account reconciliation and invoicing using Sage.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
05/2015 to CurrentServerHeritage Hill Senior Community | Weatherly, PA,
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Checked on guests to verify satisfaction with meals.
Developed strong and lasting resident relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Relayed orders and special requests to cooks.
Designed emergency protocols to enhance customer and worker safety.
09/2013 to CurrentHostessHealthcare Services Group | Canton, GA,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Developed long-term relationships with customers to increase opportunities for repeat business.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
Expected in 05/2014High School Diploma | Hilliard Davidson High School, Hilliard, OHGPA:
Expected in | AccountingWashington & Jefferson College, Washington, PAGPA:
Expected in | Business ManagementWittenberg University, Springfield, OHGPA:
Activities and Honors
Honor role in High school
Played college softball at Washington & Jefferson College
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