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bartender resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dependable Patient Access Supervisor serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Skills
  • Medical office administration
  • Typing 55 wpm
  • Insurance claims
  • Pre-hospital Care
  • Reminder calls
  • Patient Scheduling
  • Insurance Verification
  • EMR / EHR
  • Medical transcription
  • Medical billing and coding
  • Payment collection
  • Appointment Scheduling
  • Account management
  • Medical Records Management
  • Training & Development
  • Patient Registration
  • Medical Terminology
  • Demographics Information
  • Team Leadership
  • Patient Admission
  • Phone and Email Etiquette
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Team Collaboration
  • Office Organization
  • Office Maintenance
  • Workload Management
  • Data Security
  • Medical Office Procedures
  • HIPAA Guidelines
  • Staff Training
  • Office Supplies and Inventory
  • Employee Engagement
  • Weekly and Monthly Calendars
  • Workflow Processes
  • Coordinate Schedules
  • Customer Service Management
  • Staff Meetings
  • Microsoft Office
Work History
Patient Access Representative Supervisor, 01/2022 to Current
Sacramento Native American Health Center, , Tulsa, OK
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 21-bed facility, providing guidance and leadership to over 15 employees within 1 department
  • Motivated and supervised 15 Patient Access representatives delivering quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Assessed several metrics and adjusted operational plans to uphold quality standards.
Patient Access Representative, 05/2021 to 01/2022
Uncle Julio's, , Tulsa, Ok
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
Bartender, 02/2020 to 05/2021
Bluecross Blueshield Of South Carolina, , Tulsa, Ok
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
  • Generated higher ticket averages by training 20 employees on suggestive up-selling techniques.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained accurate cash drawer of $300 per shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Operated efficiently in high-volume setting to prepare and serve more than 10 drinks per hour.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Set up bar for operation, obtained cash bank and stocked service bar.
Appeals Specialist, 07/2018 to 02/2020
Memorial Healthcare, ,

Processed clinical and non clinical letters to send to members/provider/authorized representatives regarding appeal requests.

  • Created and edited documents using the required templates
  • Wrote professional memorandum and letters
  • Prepared documents in Word and Excel
  • Assumed general tasks independently as well as under guidance
  • Maintained high levels of confidentiality to maintain customer confidence and protect operations
  • Input all documents into the a tracking system to maintain status and completion of appeals
  • Utilized strong time management and organizational skills to ensure smooth and seamless operations
  • Responded to special requests and needs
  • Knowledgeable in the following programs: Enterprise Appeals Application (EAA), Dashboard 81, Claims Gui, Emulators, and various other programs required by HCSC to complete appeals letters
Medical Receptionist, 11/2017 to 04/2018
National Jewish Health, ,
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Greeted each patient pleasantly and provided the desk sheet for sign-in.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Ensured the waiting room looked neat and organized at all times.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Researched questions and concerns from providers and provided detailed responses.
  • Maintained strict patient and physician confidentiality.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Submitted electronic/paper claims documentation for timely filing.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Patient Administrative Coordinator, 04/2013 to 04/2017
Company Name, ,
  • Managed wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Provided an elevated patient experience to generate a loyal clientèle.
  • Asked open-ended questions to assess patient needs.
  • Scheduled appointments and registered patients.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
Education
Bachelor of Science: Healthcare Management, Expected in 03/2024
Colorado Technical University - Online,
GPA:
High School Diploma: , Expected in 2004
Brighton Charter School - Brighton, CO
GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Brighton Charter School

Job Titles Held:

  • Patient Access Representative Supervisor
  • Patient Access Representative
  • Bartender
  • Appeals Specialist
  • Medical Receptionist
  • Patient Administrative Coordinator

Degrees

  • Bachelor of Science
  • High School Diploma

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