Bartender Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.

  • Medical office administration
  • Typing 55 wpm
  • Insurance claims
  • Pre-hospital Care
  • Reminder calls
  • Patient Scheduling
  • Insurance Verification
  • EMR / EHR
  • Medical transcription
  • Medical billing and coding
  • Payment collection
  • Appointment Scheduling
  • Account management
  • Medical Records Management
  • Training & Development
Work History
05/2021 to Current
Patient Access Representative Sacramento Native American Health Center Sacramento, CA,
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
02/2020 to Current
Bartender Uncle Julio's Des Peres, MO,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
  • Generated higher ticket averages by training 20 employees on suggestive up-selling techniques.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained accurate cash drawer of $300 per shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Operated efficiently in high-volume setting to prepare and serve more than 10 drinks per hour.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Set up bar for operation, obtained cash bank and stocked service bar.
07/2018 to 02/2020
Appeals Specialist Bluecross Blueshield Of South Carolina Alaska, IN,

Processed clinical and non clinical letters to send to members/provider/authorized representativse regarding appeal requests.

  • Created and edited documents using the required templates
  • Wrote professional memorandum and letters
  • Prepared documents in Word and Excel
  • Assumed general tasks independently as well as under guidance
  • Maintained high levels of confidentiality to maintain customer confidence and protect operations
  • Input all documents into the a tracking system to maintain status and completion of appeals
  • Utilized strong time management and organizational skills to ensure smooth and seamless operations
  • Responded to special requests and needs
  • Knowledgeable in the following programs: Enterprise Appeals Application (EAA), Dashboard 81, Claims Gui, Emulators, and various other programs required by HCSC to complete appeals letters
11/2017 to 04/2018
Medical Receptionist Memorial Healthcare Owosso, MI,
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Greeted each patient pleasantly and provided the desk sheet for sign-in.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Ensured the waiting room looked neat and organized at all times.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Researched questions and concerns from providers and provided detailed responses.
  • Maintained strict patient and physician confidentiality.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Submitted electronic/paper claims documentation for timely filing.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
04/2013 to 04/2017
Patient Administrative Coordinator National Jewish Health City, STATE,
  • Managed wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Provided an elevated patient experience to generate a loyal clientèle.
  • Asked open-ended questions to assess patient needs.
  • Scheduled appointments and registered patients.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
Expected in
Bachelor of Science: Healthcare Management and Business Administration
Colorado Technical University - Online,
Expected in 2004
High School Diploma:
Brighton Charter School - Brighton, CO

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Colorado Technical University
  • Brighton Charter School
Job Titles Held:
  • Patient Access Representative
  • Bartender
  • Appeals Specialist
  • Medical Receptionist
  • Patient Administrative Coordinator
  • Bachelor of Science
  • High School Diploma

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