I am very outgoing, highly efficient, resourceful, energetic, and have a great sense of humor. I have 14 years experience in the restaurant and customer service industry, including high volume and fine dining. I have worked all FOH of positions in a restaurant and have a track record for high sales. I'm an enthusiastic team player and believe in making the house money so we can all make money.
Highlights
Beverage Alcohol Sellers and Servers Education Training course (B.A.S.S.E.T.)
Excels at upsellingTraining for Intervention Procedures (TIPS) Certification
Tri-County Community CollegeMurphy, North CarolinaExpected in 1 2005 – –:Nursing General Education - GPA:GPA: 4.0. 26Nursing GPA: 4.0. 26 General Education
Murphy High SchoolMurphy, North CarolinaExpected in 1 2003 – –GED:Honors/College prep - GPA:
, FLExpected in – –120hr CNA course: - GPA:
Broward CollegeDavie , FLExpected in – –Select One:Nursing - GPA:
Experience
Xanterra Parks & Resorts - Bartender Columbia Falls, MT, 2012 - Current
Take all customer orders providing prompt, friendly service
Enter all food/drink items in POS, accurately balancing cash register
Effectively handled customer complaints and special requests.
Accurately balanced cash register at all times.Quickly mixed a variety of simple and complex cocktails.
Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Restock, take inventory, Opened and closed bar/event
Sunrise Senior Living - Team Leader/ House Cleaner Yardley, PA, 2008 - 10/2014
Perform all aspects of commercial and residential cleaning.
Manage cleaning crews, train new hires, take inventory of cleaning inventory, and provide transportation to and from job sites.
Ensure highest cleaning and customer service standards are always met
Have a track record for selling significant amounts of extra service hours and retaining clients.
Superb team leader with excellent team player abilities.
Extremely efficient and capable of multi-tasking.
Excellent customer service and communication abilities.
Sunrise Senior Living - Bartender and Server Bloomfield Hills, MI, 2007 - 2010
Bartended, making a wide variety of drink types
Waited on customers, took all food and drink orders, and placed all orders in the POS system.
Set up and/or broke down outside dining area at the beginning and/or end of every shift
Ensured customer satisfaction throughout dining experience, suggestively selling food, beverages, and alcohol wherever possible.
Dancing with customers helped liven the crowed up, encouraged sales, and promoted the restaurant being a fun place.
Arizona Country Club - Server Phoenix, AZ, 2007 - 2009
Provided customer fine dining experience with full tray and bottle service
Waited on customers, took all food and drink orders, and placed all orders in POS system.
Handled all cash, made change for customers, Cashed out with resteraunt at end of shift.
Catered to customer's needs, ensuring they enjoyed a wonderful dining experience and were satisfied with their meal.
Set up/Broke down the outside dining area at the beginning/end of every shift, refilled condiments, rolled silverware, and kept restaurant clean and orderly.
Always one of the top three sellers at the end of the shift.
Shoneys - Server, hostess, salad/hot bar attendant, Prep-cook City, STATE, 2004 - 2007
I worked mainly in the FOH but, also worked the salad and hot bar, acted as hostess, and helped out the cooks and dish-washers.
Waited on customers, took food and drink orders, and placed all orders in POS system.
eREsponsible for opening/closing resteraunt
My ability to cross-train gave me the versatility to assist in most areas of restaurant operations in both front and back of the house.
Huddle House - Server City, STATE, 2002 - 2005
Waited on customers, taking all food and drink orders.
Responsible for all salad, dessert, prep-work and helped cook with kitchen prep-work.
Bussed tables, washed dishes, ran cash register, answered phone, and ensured cleanliness of store at all times.
Ran 16 booths at a time on game and race nights. Only place open after 9pm for 30 miles.
Responsible for all operations of the restaurant during 3rd shift.
Shoebooties Cafe - Server Assistant City, STATE, 1999 - 2002
Ensured all tables were clean and pre-bussed.
Took drink and salad orders
Prepared desserts, salads, and made salad dressings.
Responsible for keeping up on all side work
Expedited food.
Kept all areas of restaurant clean and presentable at all times.
Catered to any customer requests, assisting servers in ensuring customer satisfaction throughout entire dining experience.
Languages
Bilingual. Speak, read, and write Spanish.
Skills
Bartending and mixiology
PRoficient with POS and cash registers
Excelleint sugesstive selling skills reulsting in high sales records
Keeping and retaining clients using excellent customer skills
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School Attended
Mcfatter Technical Center
Miami Dade College
Tri-County Community College
Murphy High School
Broward College
Job Titles Held:
Bartender
Team Leader/ House Cleaner
Bartender and Server
Server
Server, hostess, salad/hot bar attendant, Prep-cook
