Hardworking Customer Service Representative with 10 years of experience working with the public. Trained in project and time management with extensive knowledge of bartending and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the public industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Attentive Service
- Event Planning
- Employee Training
- Social Media
- Taking Inventory
- Point of sale knowledge
- Sales
- Cash Handling
- Guest Services
- Product Sales
- Hospitality service expertise
Laguna Hills, CA, 02/2019 - 05/2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Operated efficiently in high-volume setting to prepare and serve more than most can pour drinks per hour.
- Maintained accurate cash drawer of $[Amount] per shift.
Marietta, GA, 09/2018 - 03/2019
- Checked inventory and selected several products from specific locations based upon customer orders and availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Packed products using materials as directed by company specifications.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Entered package information into company's computer system using with high degree of accuracy.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Miami, FL, 01/2016 - 06/2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted all knowing service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers, handling average sale of $30 to $50 per table.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification to enforce age regulations for alcoholic beverages.
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Resume Overview
School Attended
- Lisa Camp's School of Learning (homeschool)
Job Titles Held:
- Bartender
- Order Filler
- Waitress
Degrees
- High School Diploma
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