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Bartender Resume Example

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BARTENDER
Summary

Talented individual offering 13 years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes.

Skills
  • Suggestive selling
  • Anticipating guest needs
  • Outstanding customer service
  • Outgoing personality
  • Maintaining a clean bar
  • Organizational ability
  • Service-oriented mindset
  • Courteous
  • Food service
  • Cash register operation
  • Cash and credit transactions
  • Employee training
Experience
Bartender - Brixx Wood Fired Pizza (Charlotte, NC)June 2007 - April 2020
  • Prepared and served over 100 drinks per shift in high-volume casual restaurant/bar environment.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Prepared over 20 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 75 patrons per shift.
  • Engaged in small talk with over 40 patrons per day to build rapport and earn repeat business.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Head Server - Brixx Wood Fired Pizza (Charlotte, NC)June 2007 - April 2020
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Educated servers on daily specials to promote key items and drive sales.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Trained new servers on menu items and restaurant standards.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Ensured customer satisfaction through high-quality service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Served over [Number] tables at once while supervising staff of [Number] servers.
Key Holder - Brixx Wood Fired Pizza (Charlotte, NC)June2007 - April 2020
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Supervised teams of up to [Number] employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
Education and Training
Bachelor of Arts in Sociology2014University of North Carolina At Charlotte, Charlotte, NC
  • Minor in Women and Gender Studies
  • Minor in American Studies
  • Magna cum laude graduate
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Resume Overview

Companies Worked For:

  • Brixx Wood Fired Pizza

School Attended

  • University of North Carolina At Charlotte

Job Titles Held:

  • Bartender
  • Head Server
  • Key Holder

Degrees

  • Bachelor of Arts in Sociology

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