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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Successful customer service specialists with 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Merchandising expertise
  • MICROS and POS systems
  • Good communication skills
  • Data Management
  • Order fulfillment
  • Sales expertise
  • Strategic sales knowledge
  • Stock management
  • POS systems expert
  • Good listening skills
  • Money handling abilities
Work History
08/2019 to Current
Bartender Citron Et Sel Chattanooga, TN,
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Generated higher ticket averages by training 60 -70 employees on suggestive up-selling techniques
02/2011 to 09/2019
Head Bartender Belmond Ltd Santa Barbara, CA,

Marriott Locations

Feb 2014 - Sept 2019; Marriott's Oceana Palms, 3200 N. Ocean Drive, Riviera Beach, FL 33404,

Jan 2016 - Aug 2019; Palm Beach Gardens Marriott , 4000 RCA Blvd, Palm Beach Gardens, FL 33410

Dec 2013 - Jan 2016; Palm Beach Marriott Singer Island Beach Resort & Spa, 3800 N Ocean Dr, Riviera Beach, FL 33404

Feb 2011 - Dec 2013; Norfolk Waterside Marriott , 235 E Main St, Norfolk, VA 23510

  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Kept bar presentable and well-stocked to meet all customer needs
  • Completed monthly stock inventories to identify and address issues negatively impacting controls
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy, collect and authorized payments for quest
  • Grew sales 200% and boosted profits 300% by applying proactive management strategies and enhancing sales training
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Followed alcohol awareness procedures for prevention of intoxicated guests
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
  • Grew sales 100% and boosted profits 200% by applying proactive management strategies while enhancing sales training
04/2009 to 11/2009
Bartender Citron Et Sel Chattanooga, TN,
  • Maintained relationships with restaurant vendors to facilitate effective inventory management with implement cost controls
  • Took customer orders while capitalizing on opportunities to sell special beverage with food options
  • Applied excellent organizational skills, multitasking abilities while handling simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Orchestrate 50 social functions per year, including private parties, business meetings and formal engagements
  • Implemented drink prep procedures that reduced wasted stock by 70%
  • Maintained accurate cash drawer of $300 per shift
  • Received over 1,000 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits by 50%
  • Waited on roughly 150 customers in combination with bar and table bar area
  • Stayed up-to-date on state laws regarding alcoholic beverage services while maintaining 100% compliance for inspections
07/2001 to 12/2008
Main Bartender Silverspot Cinemas Chapel Hill, NC,
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
  • Poured and prepared mixed drinks for over 300 customers daily and created new libations drawing in clientele
  • Managed disruptive customer behavior and mitigated liability by minimizing alcohol intake
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Conducted daily inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
Education
Expected in 2007
License Certificate: Mixology & Customer Service
Tri-State Bartending School - Manhattan, NY,
GPA:
Expected in 1997
High School Diploma:
Cedric Titus High School - Clarkstown, Trelawny Jamaica,
GPA:
  • Coursework in Basic College Prep Courses
  • Coursework in Food & Nutrition and Culinary Arts

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Resume Overview

School Attended

  • Tri-State Bartending School
  • Cedric Titus High School

Job Titles Held:

  • Bartender
  • Head Bartender
  • Bartender
  • Main Bartender

Degrees

  • License Certificate
  • High School Diploma

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