Experienced Bartender with 9 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Orderly and committed Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced job environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Prioritization and time management
Spreadsheet development
Multi-line phone systems
Outstanding customer service
Licensed C.A.R.E for Servers
Basic accounting
Marketing and sales experience
Financial
Retail background
Business operations, Sales experience
Food sales and promotion
Banquet coordination
Inventory control and record keeping
Keyboarding skills
Verbal and written communication
Microsoft Office
Cash register, Spreadsheets
Closing, Spreadsheet
Data entry documentation
Organizational ability
Employee training
Special events, Workflow
Outgoing personality
Safe serving knowledge
Administrative, Sales
Problem-solving
Point of sale knowledge
Staff Scheduling
Confidentiality Understanding
Quickbooks
Supply ordering
Strategic Planning
Contract Management
Work History
Bartender, 06/2015 - Current Columbus Association For The Performing Arts – Columbus, OH,
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Multitasks to meet customer, business operations and server needs with minimal errors or delays.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Worked with management to plan and implement special events to boost customer numbers and profits.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Answered phone calls to assist customers with questions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Server /, 01/2014 - 05/2015 St. Vincent Charity Medical Center – Canton, OH,
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Retail Associate, 09/2012 - 03/2013 Baptist Memorial Health Care – Dyersburg, TN,
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Assisted customers and provided excellent customer service.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Secretary, 01/2009 - 01/2012 Titan Construction Inc – City, STATE,
Received and routed incoming calls and correspondence to promote timely communication.
Created professional memoranda, letters and spreadsheets copies for different invoices, meeting expected deadlines for distribution.
Created and maintained spreadsheets and developed administrative and logistical reports.
Responded to telephone inquiries from clients and job offers and delivered information to inform and educate callers.
Maintained office supplies by checking stocks and placing orders.
Assisted with administrative tasks, including filing, answering phones and spreadsheets.
Set up and maintained physical and electronic filing systems.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
High School Diploma: , Expected in 05/2008 - Pass Christian High School - Pass Christian, MS GPA:
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