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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Safe serving knowledge
  • Suggestive selling
  • Anticipating guest needs
  • Maintaining glassware stock
  • Outstanding customer service
  • Health codes compliance
  • Courteous
  • Basic accounting
  • Cash register operation
  • Excellent judgment
  • Marketing and sales experience
  • Outgoing personality
  • Maintaining a clean bar
  • Cash and credit transactions
  • Employee training
  • Team building
  • Balancing the cash register
  • Service-oriented mindset
  • Food preparation
  • Organizational ability
  • Food service
Experience
Bartender, 09/2018 - Current
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Florence, OR,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Monitored patrons to keep alcohol consumption in designated areas.
Server, 02/2017 - Current
Logan's Roadhouse Walker, MI,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Processed customers' payments and provided receipts.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Shift Leader, 03/2004 - 07/2016
Chick-Fil-A Lake Forest, MD,

Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Company guidelines to keep products within tight tolerances.

  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Trained newly hired employees on the equipment and created training manual for all servers to use as reference guide.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Managed and mentored 10 staff members.
  • Performed minor repair work on equipment to keep jobs on task, notifying maintenance department of major machinery failures.
  • Led transformation of area, increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Documented receipts, employee hours and inventory movements.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Mentored and supported new employees to maximize team performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Trained and supervised staff members.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Mentored team members on techniques necessary to complete job tasks.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Education and Training
High School Diploma: , Expected in 1992
-
Rome Free Academy - Rome, NY
GPA:

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School Attended

  • Rome Free Academy

Job Titles Held:

  • Bartender
  • Server
  • Shift Leader

Degrees

  • High School Diploma

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