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A highly motivated, intrinsically driven individual. Dedicated to promoting dynamic client management, issue resolution and relationship-building skills. Each new day presents another opportunity to display drive, passion, and competitiveness in a professional, high intensity setting. Extremely personable, adaptive to changing environments and works well in a team setting. A former two sport collegiate athlete with the innate mindset to out edge my competition by any means necessary.
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- Managed over 8,000 clients.
- Experienced as an account manager, customer service representative and sales agent.
- Produced $211,510.45 of annualized premium with a closing sales percentage of 65.58% while generating 152 new clients to the agency.
- Received 29, five star Google reviews emphasizing my customer service, attention to detail and client responsiveness.
- Multitasked to meet customer and business operation needs with minimal errors or delays.
- Worked in a high stress, fast paced environment while maintaining customer safety and satisfaction.
- Completed efficient transfers at hubs and destinations to keep routes on schedule.
- Established long-term relationships with customer by promoting great service and engagement skills and quickly resolving issues.
- Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
- Operated company vehicles and equipment with safety and good practice.
- Increased company business by maintaining strong relationships with customers and expertly solving service issues.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
University of Wisconsin - La Crosse - La Crosse, WI
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Resume Overview
School Attended
- University of Wisconsin - La Crosse
Job Titles Held:
- Account Manager
- Bartender
- Professional Mover
- Lawn Care Specialist
Degrees
- Bachelor of Science
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