Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in customer oriented industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

  • Interpretation of blueprints, wiring diagrams and drawings
  • OSHA
  • Expert in safety rules and operation
  • Product assembly
  • Quality assurance controls
  • Icing methods
  • Quality control analysis
  • Color mixing skills
  • Design methods
  • Food trend knowledge
  • Professional telephone manner
  • Production and processing
  • Baking equipment
  • Solid problem solver
  • Product personalization
  • Weights and measures
  • Opening and closing duties
Bartender, 09/2017 to 02/2018
Jc Resorts LlcCarlsbad, CA,
  • Balanced daily registers and generated sales reports for management.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Planned and updated menus to accomodate changing trends in customer preferences.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cake Decorator, 04/2017 to 09/2017
Atlantis Casino Resort SpaBlack Hawk, CO,
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Handled cash, credit card and check transactions.
  • Stocked shelves and ordered inventory when product stock became low.
Parts Room Attendant/ Water Spider , 02/2015 to 02/2016
Ed Napleton Automotive GroupOakbrook Terrace, IL,

Worked on Seals for cells jobs

Worked on "guts" meaning nuts and bolts to assemble pistons and glands

Ran "jobs" boxes of parts from the parts room to the cells

Checked inventory and refilled if needed

Worked in cells when needed for overtime on assembling for pistons and glands.

Checked what jobs each cell was on and had order pickers run jobs to those said cells

Front Desk Customer Service Representative, 09/2012 to 02/2015
LowesCity, STATE,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Verified prices and computed totals to complete accurate invoices.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
  • Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
  • Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
  • Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary.
  • Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Reviewed project costs, budgets and adherence to schedules.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Cut blinds to exact measurements that customer needed
  • Ordered replacement blinds for customers
  • Ordered new blind orders for customers
  • Called customers to let them know their blind orders were in, and when they would be able to come pick them up
Education and Training
MBA: Healthcare Administration , Expected in 12/2021
Colorado Technical University - Colorado Springs, CO
  • Life Long Learning Grant Recipient
  • 3.85 GPA (Current)
Bachelor of Science: Healthcare Administration , Expected in 02/2021
Colorado Technical University - Colorado Springs, CO

Magnum Cum Laude Graduate

3.82 GPA

HIPAA Certified

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School Attended

  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Bartender
  • Cake Decorator
  • Parts Room Attendant/ Water Spider
  • Front Desk Customer Service Representative


  • MBA
  • Bachelor of Science

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