Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality.
Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.
Well-versed in maintaining clean work areas.
I've been a server and bartender with 3 years in FOH and BOH functions.
Engaging communicator with exceptional customer service. Skilled at upselling additional products
Skilled CSR offering expertise in order taking, money handling and product promotion.
Greets guests with genuine smile, builds rapport and promotes enjoyable shopping experience. Intelligent and focused with in-depth knowledge of current alcoholic items, garnishes, ingredients and preparation methods.
Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
8 years of hands-on experience.
Skillful in handling phone duties. Proactive and friendly professional with strengths in customer service, time management and effective planning.
Skills
Menu memorization
Liquor, wine and food service
Effective customer upselling
Education and Training
Hanna High School Brownsville, TX, Expected in 06/2013 – –High School Diploma: - GPA:
Experience
Flixbrewhouse - Bartender/ Sever Carmel, IN, 03/2019 - 03/2020
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Greeted newly seated guests quickly and efficiently.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Reviewed identification for patrons before serving alcoholic drinks.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Customer Service Representative - Teleperformance City, STATE, 10/2018 - 02/2019
Collaborated with others to discuss new Health Insurance opportunities.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Delivered updated medical ID cards to customer locations.
Provided excellent service and attention to customers through phone conversations.
Texas Roadhouse - Server City, STATE, 12/2017 - 10/2018
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated efficiently with the cooking staff incase there were any special adjustments to any dish.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Reviewed identification for patrons before serving alcoholic drinks.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Processed customers' payments and provided receipts.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Rick Parker - Cash America City, STATE, -
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals
Directed different categories in creating dynamic displays of new merchandise to catch attention of store customers.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Identified and solved complex strategy problems to drive organizational goals.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Built and maintained loyal, long-term customer relationships through effective account management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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