Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of attention to detail and training in customer service. Motivated to learn, grow and excel in any job.
Dependable and driven with an independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Skills
Preparing garnishes
Responsible alcohol service
Classic cocktails
Inventory
Elegant food plating
Food running
Changing beer kegs
Liquor, beer and wine knowledge
Ordering bar supplies
Basic math
Menu memorization
Business operations
Team building
Regulatory Compliance
Team management
Project organization
Operational improvement
Problem resolution
Supervision
Organization
Process improvement
First Aid/CPR
Budgets
Customer service
Relationship development
Work History
Barkeeper, 06/2019 - 01/2020 Eagles Lodge 3770 – City, STATE,
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained accurate cash drawer per shift.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Conducted timely inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Created attractive bar displays by strategically arranging bottles and glasses.
Waited on multiple customers at bar and at -table area.
Orchestrated social functions, including private parties, business meetings and formal engagements.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Developed drink menu with creative cocktails, contemporary wines and beer.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Recruited and trained bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Closed out cash register with outstanding accuracy and prepared cashier report.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Prepared garnishes by evenly slicing and pitting fruits.
Decreased waste by following strict recipes and measurements for drinks.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed disruptive customer behavior and mitigated liability.
Manager/waitress, 11/2018 - 06/2019 Spankys Chicken Shak – City, STATE,
Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Audited team performance and compliance with standards.
Increased sales by establishing goals, overseeing performance.
Established and maintained positive work environment to enhance retention and productivity.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Supervised employees in shop.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Communicated best practices among on-site and external personnel to align efforts and goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Recorded inventory sales into organization's weekly income report.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Cross-trained existing employees in order to maximize team performance.
Maximized performance by monitoring daily activities and mentoring team associates.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Trained new employees in specific job requirements.
Provided management with feedback regarding employee performance and training needs.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Conducted scheduled and impromptu evaluations to assess work performance.
Maintained current knowledge of all facets of operations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Hired, trained and mentored staff to maximize effectiveness.
Completed payroll for employees.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Demonstrated new products, procedures and techniques to employees.
Performed reviews assessing each employee's performance and developed improvement plans.
Performed reviews assessing each employee's performance and developed improvement plans.
Manager/waitress/barkeep, 10/2012 - 07/2017 Backroads Steakhouse – City, STATE,
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Trained and guided team members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Performed reviews assessing each employee's performance and developed improvement plans.
Prepared quotes for new products and services and composed budgets.
Implemented programs for tasks, achieving desired result.
Oversaw and optimized work performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Communicated best practices among on-site and external personnel to align efforts and goals.
Established and maintained positive work environment to enhance retention and productivity.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Audited team performance and compliance with standards.
Maintained current knowledge of all facets of operations.
Maximized performance by monitoring daily activities and mentoring team of associates.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Developed and maintained relationships with customers and suppliers.
Provided management with feedback regarding employee performance and training needs.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Conducted scheduled and impromptu evaluations to assess work performance.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Demonstrated new products, procedures and techniques to employees.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Hired, trained and mentored staff to maximize effectiveness.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Enhanced initiatives while managing effective marketing campaigns.
Created and implemented aggressive action plan to address pressing cost control needs.
Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
Prepared and recommended long-range plans for development of department.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Facilitated change management activities for department and staff of individuals.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Cross-trained existing employees in order to maximize team performance.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Supervised employees in shop.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Increased sales by establishing goals, overseeing performance.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained new employees in specific job requirements.
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