Efficient and experienced worker with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Personable, positive, and reliable.
Skills
Safe food handling practices
Coffee knowledge
Espresso machine operation
Handling credit and cash transactions
Multitasking
Speedy and efficient
Active listener
Cooperative team player
Calm under pressure
Cash register operation
Solid problem solver
Good attitude
Ready and willing to learn
Able to receive criticism and directions
POS system operation
Customer service
Organizational skills
Education and Training
Liberty High SchoolBedford, VAExpected in 06/2020 ā āHigh School Diploma: - GPA:
Experience
Space Exploration Technologies - Barista San Francisco, CA, 10/2020 - Current
Performed duties of the morning shift, including, but not limited to: stocking the store of necessary items, preparing coffees in a timely manner, setting up registers for the work day.
Maintained cleanliness and followed the issued sanitation guidelines during the COVID-19 Pandemic.
Described menu items to customers and made suggestions based on stated preferences and dietary needs.
Prepared high volumes and a wide variety of drinks with different substitutions and additions.
Weighed out and ground proper amounts of coffee beans throughout the shift.
Assisted in the training of new baristas.
Handled large volumes of cash with honesty and integrity.
Maintained composure and accuracy during peak volume.
Prepared ready-to-order food items and ensured each item was not expired, damaged, or unfit for sale.
Performed a variety of closing duties, including but not limited to: counting registers, cleaning the entire store, ensuring the store has been stocked for morning shift, and locking up the store and stockroom.
Greeted guests with pleasant smile and superior customer service.
Described menu items to customers and suggested products based on stated preferences.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Memorized official and off-menu coffee and tea preparations.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Marriott International - Hostess Boca Raton, FL, 02/2021 - 06/2021
Answered phone inquiries to record takeout orders and respond to service questions.
Stayed attentive to server availability and table turnover to seat guests quickly.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Monitored dining area to assess server capacity and estimate wait times.
Managed daily card and cash transactions.
Delivered outstanding service and support from initial interaction to final departure.
Remained professional and efficient during peak business hours, while maintaining outstanding service.
Followed and enforced CDC mask/ sanitation guidelines during the COVID-19 pandemic and remained professional in doing so.
Completed closing duties such as: cleaning and stocking bathrooms, taking out trash, and leaving the host stand prepared for the upcoming day.
Properly rang up each customer coming through the check out line.
Operated cash register and learned the necessary action codes.
Assisted customers in finding items throughout the store and answered specific questions about offered products.
Handled large quantities of money with accuracy and honesty.
Maintained proper cleanliness and sanitation of the workspace and of self during the COVID-19 pandemic.
Processed dozens of transaction a day with little to no inaccuracy.
Properly bagged customer's items as trained, while still keeping in mind the stated preferences on an individual basis and altering the bagging order as need to keep customers satisfied and their needs met.
Space Exploration Technologies - Barista Asia, TN, 07/2018 - 11/2019
Worked as a closer and occasional opener.
Performed cleaning duties including, but not limited to: proper sanitation of workspace and equipment, wiping down counters, fully stocking the building for the upcoming morning shift, ensuring all expired food has been properly handled, counting registers, and locking up the store for the night.
Working with a wide variety of customers, each with different preferences and dietary needs.
Ensuring each customer's drink is made properly.
Assisted in training new employees on closing duties.
Described menu items to customers and suggested drinks based off of their preferences.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Operated cash register, collected payments and provided accurate change.
Activities and Honors
Former member in the Liberty High School Theater and Band programs.
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