Outgoing Barista experienced working in hospitality coffee shops and familiar with coffee, tea and related beverages. Dedicated team player committed to customer satisfaction. Reliable in following merchandising and stocking standards to support smooth daily operations. Personable Barista/ cook enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. A positive attitude is coupled to remain calm and composed in busy work settings.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Barista, 03/2021 to 12/2021 Space Needle – Seattle, WA,
Operated cash register, collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Maintained highest standards of conduct and service to support company reputation.
Educated customers on beverage menu items and provided samples of daily brews.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Merchandised display cases and promoted prepared foods.
Monitored cafe for seating availability, safety and wellbeing of guests.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Created complex, hand-crafted beverages based upon customer preferences.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Checked temperatures of freezers, refrigerators and heating equipment.
Addressed and resolved customer concerns to maintain brand loyalty.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Designed and printed menus, recipes and promotions and offers.
Developed knowledge of growing practices and flavor profiles for teas.
Passed state inspections by following health, safety and sanitation guidelines.
Increased sales by arranging merchandise in innovative and eye-catching displays.
Decreased food and utensil waste by waste separation and recycling.
In Home Health Care Provider/Waiver Worker, 01/2018 to 07/2020 Vallen – Magnolia, AR,
Maintained clean and well-organized environment for client happiness and safety.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Assisted with client personal care needs to foster independence and well-being.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Planned optimal meals based on established nutritional plans.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Aided staff by completing required documentation processes for clinical outcomes.
Assisted patients with personal care to alleviate burden on family members.
Customer Service Representative, 04/2013 to 07/2015 Asurion – City, STATE,
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Acted as initial contact in addressing customer concerns.
Met merchandise processing standards and maintained organized and accessible work area.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Coordinated activities with other departments to ensure quality customer service.
Made outbound calls to obtain account information.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Answered inbound calls and directed to individuals or departments.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Reviewed account and service histories to identify trends and issues.
Helped average of 150 customers per day by responding to inquiries and locating products.
Set up and activated customer accounts.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Recommended improvements to products and services to mitigate complaints.
Negotiated and closed deals with minimal oversight.
Answered customer questions and addressed concerns, resulting in significant reduction in complaint calls.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Processed orders through company system and coordinated product deliveries.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Worked with fellow sales team members to achieve group targets.
Upheld privacy and security requirements established by our clients regulatory agencies.
Worked with supervisor to develop customer service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Surpassed daily sales goals 96% by cross-selling Ameritrade stock accounts, Verizon telephone services, Wells Fargo business lines of credit, and inbound customer service for Wells Fargo bank specializing in escrow analysis and promoting additional products.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Won store sales competition for the most sales, resulting in bonuses.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Exceeded company productivity standards on consistent basis.
Acted as point of contact for internal and external customers across departments.
Education and Training
GED: , Expected in 01/1996 Atkins High School - Atkins, AR GPA:
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