As a dedicated and leadership-oriented individual with excellent qualifications and past experiences in customer service and retail merchandising, I am seeking to align myself within a company where I can utilize my skills.
Capitalizing on my past work experience in several different organizations, I am looking to secure a professional opportunity where my skills can benefit your company. With this goal in mind, I have attached my resume outlining my qualifications.
Exceptional customer service
Opening and closing procedures
Excellent people skills
Expert in color combinations, decorating, designing, etc.
Exceptional communication skills
MS Windows proficient
Strong client relations
Floor set design expertise
Training development aptitude
Credit card processing
02/2012 to 04/2012
BaristaKoryodang Bakery – Fort Lee
Memorized recipes for a variety of specialty coffee beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Constantly expanded personal knowledge of coffee styles and varieties.
Complied with standards for merchandising, stocking and storing product.
Prioritized drink requests while managing interruptions.
05/2012 to 08/2012
CashierMetropolitan Plant & Flower Exchange – Fort Lee, NJ
Directed customers to store locations.
Received customer payments.
Totaled bills and calculated taxes.
Described products and services in detail.
Processed customer returns.
Reported security and service incidents to management.
Collected and stored coupons.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.
01/2014 to 05/2014
PINK Sales AssociateVictoria's Secret – Nyack, New York
Organized store merchandise racks by size, style and color.
Answered customer questions regarding store merchandise, department information and pricing.
Led merchandise selection, pricing, planning and marketing.
Created visual marketing and styled window displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone.
Organized racks and shelves to maintain the visual appeal of the store.
FloristMetropolitan Plant & Flower Exchange
03/2015 to Current
FloristMetropolitan Plant & Flower Exchange – Fort Lee, NJ
Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery.
Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.
Water plants, and cut, condition, and clean flowers and foliage for storage.
Select flowers and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.
Wrap and price completed arrangements.
Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items.
High School Diploma: Fort Lee High School - Fort Lee, NJ
Extracurriculars Theater Production
Attended for 3 years: English Secondary EducationNyack College - Nyack, New York
Student teacher at Nyack Middle School for 1 semester
Coursework includes: Speech and Communication, Sociology and Psychology