Exceptionally organized Housekeeper bringing eight plus years in commercial and residential cleaning. Efficiently completes tasks, individually or as a team member, to the satisfaction of the client. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Personable [Job Title] and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Skilled [Job Title] with more than [Number] years experience in housekeeping and custodial maintenance. Possesses superb interpersonal and communication skills. Experienced Custodian who is professional, hard-working and welcomes the challenge to learn and develop new skills on the job.
Strong interpersonal skills
Friendly and outgoing
Adaptive and creative
Highly motivated self-starter
to 09/2010 Cafe Latte Da – 1704 Aliceanna St Baltimore Md 21231
Developed and implemented café
policies and procedures.
Managed vendors, maintained inventory and ordered cafe supplies.
keeping café clean, neat and orderly.
Complied with standards for merchandising, stocking and storing product.
Developed and demonstrated skillful and creative latte art to engage customers through display chalk boards.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took to-go and special orders via phone.
Conducted successful cash audits at the end of each shift.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Prepared coffee, straightened up chairs and table, mopped floors, opened register and carried out other opening duties and closing duties.
Made and served many different café beverages per day with speed, quality and consistency.
Memorized all recipes and specialty coffee beverages and seasonal offerings.
Maintained and operated and followed procedures for setting up the espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment in the morning and breaking them down and powering them off for closing
Cosmetologist and barber, 06/2009
to 09/2010 Donna's Hair Salon – 1718 Fleet St Baltimore MD 21231
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products.
Styled hair for large events such as proms, formats and weddings.
Cleaned, maintained and sterilized tools and entire salon.
Completed safety training, certifications and license.
Assessed customer needs and gave advice about hair style and color options.
Sold and promoted hair care products and cosmetics.
Updated customer information records to track services provided.
Educated clients about products, techniques and self-maintenance for healthy hair.
Counted and documented opening and closing cash amounts daily.
Serviced high-profile clients with intricate cuts, coloring, highlighting techniques, permanent waving and relaxing services.
Resolved guest complaints in a timely, efficient manner.
Distributed business cards outside of the salon to generate new business.
Established a strong relationship with client base to generate long term business.
Performed in-home services for elderly clients unable to travel to the salon.
to 06/2013 Tricho Studio – 3851 Falls rd Baltimore Md 21211 stylist
House cleaner , 11/2008
to Current myself
Built my own clientele through advertisement on Facebook and nextdoor, passing out business cards, and word of mouth.
Scheduled estimates and all cleaning jobs.
thoroghly clean, organize and disinfected houses.
take care of washing, drying, and putting away clients laundry and linens
Vacuumed, swept, and mopped all floors thorou
Polished glass surfaces and windows.
Dusted picture frames and wall hangings with a cloth.
Removed waste paper and other trash from the premises to designated area.
Operated power equipment tools such as backpack vacuums for up to 5 hours per shift.
Accepted accountability for all assigned building keys, master keys and access cards.
Very reliable and trustworthy
Changed and washed bed linens and soiled towels and laundry.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Cleaned walls, windows, shades and curtains.
Scrubbed showers, bathrooms and toilets.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Swept and washed all hard surface floors.
Moved chairs, desks and beds around rooms to clean behind and underneath them.