Highly enthusiastic customer service professional with 19 years client interface experience.
Cashier, Customer service, Film development 35mm and digital, Inspection, Inventory, Sales.
06/2006 to Current
BaristaStarbucks 459 Brandon Town Center Mall － Brandon, FL
Adhered to recipe and presentation standards for specialty coffee drinks. Resolved customer disputes with tact and professionalism. Greeted guests with a pleasant smile and superior customer service. Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
08/2009 to 12/2010
Photo TechnicianWalgreens － Daphne, AL
Assessed customer needs and responded to questions. Cleaned and straightened work area. Worked with customer service to resolve issues. Process, develop and review 35 mm and digital film. Open and display new merchandise. Operated cash register with proficiency.
05/2008 to 10/2008
Assistant Manager House KeepingBrett - Robinson Gulf － Orange Beach, AL
Supervised 25+ employees. Assign rooms to be cleaned and inspected by house
keepers. Order, organize and put away supplies. Inspect rooms. Help
clean rooms. Other duties as needed.
02/1999 to 05/2006
Public LibraryLibrary Assistants, Clerical Hillsborough County － Tampa, FL
Developed and enforced circulation policies and procedures. Processed an average of 100 material orders and requests per day. Replaced worn labels and bar-codes to keep materials in good physical condition. Re-shelved books to maintain a neat and tidy reading area. Cleaned and repaired damaged books and library resource materials. Answered patrons' questions at the circulation desk.