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Barista Resume Example

Resume Score: 80%

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BARISTA
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Product displays
  • Handling credit transactions
  • Up-selling
  • Customer service
  • Active listener
  • Cooperative team player
  • Calm under pressure
  • Time management
  • Multitasking
  • Speedy and efficient
  • Engaging personality
  • Strong leadership capability
  • POS system operation
  • Teamwork and collaboration
  • Solid problem solver
Experience
Barista|Caribou Coffee - Waukee, IA|08/2019 - Current
  • Trained entire staff of four baristas in new smoothie program offerings and procedures.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Ordered, received and stocked supplies and retail products.
  • Brewed approximately two batches of coffee per hour keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared more than fifty drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Managed morning rush of over hundred customers daily with efficient, levelheaded customer service.
  • Weighed, ground and packed coffee per customer orders.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Listened to customer desires and needs to recommend optimal products.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Resolved customer disputes with tact and professionalism.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Addressed and resolved customer concerns by deescalating the situation and compensating to maintain brand loyalty.
  • Increased sales by 30% by arranging merchandise in innovative and eye-catching displays.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Properly cleaned all equipment, including seating areas and equipment and sanitized counters to avoid illness.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted over fifty customers daily, answered questions and recommended drinks and pastries.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Organized service and seating areas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
Hostess|Applebee's - Clive, IA|01/2019 - 08/2019
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Calculated charges, issued table checks and collected payments from customers.
Cashier|Hardees - Marshalltown, IA|06/2016 - 09/2018
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Smoothly processed incoming orders, handling over eighty transactions per day with exceptional accuracy.
  • Worked closely with front-end staff to assist customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving cashiering and money handling issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
Grinnell College||Grinnell, IA|05/2018High School Diploma
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Resume Overview

Companies Worked For:

  • Caribou Coffee
  • Applebee's
  • Hardees

School Attended

  • Grinnell College

Job Titles Held:

  • Barista
  • Hostess
  • Cashier

Degrees

  • High School Diploma

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