Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Charismatic, hardworking bartender with over seventeen years experience in front of house. Committed to upholding highest standards of customer service, bringing solid proficiency in cocktail crafting, cultivating clientele and working in a positive, team driven atmosphere. Expert sales skills, creativity, necessity for clean, sanitary work environment and clear, concise communication for common goal. Friendly and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Skills
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Work History
05/2021 to Current
Barista Wegmans Food Markets, Inc. – Chestnut Hill, MA,
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Upsold specialty items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
04/2017 to 04/2021
Bartender Regal Cinemas Corporation – Louisville, CO,
- Built and maintained excellent guest relationships through superior customer service
- Warm, welcoming attitude with attention to detail in guest desires for ultimate experience
- Cocktail, beer and wine pairings based on extensive product knowledge
- Generated creative cocktails to maximize cost effective inventory utilization
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Decreased waste, following strict recipes and drink measurement protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet all customer needs.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
06/2013 to 02/2017
Server Oakleaf Village Of Raleigh – Whitehall, OH,
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Expected in
: Dietetics & Pre-Kinesiology
University of Connecticut - Storrs, CT
University of Connecticut - Storrs, CT
Expected in
Associate of Science:
Trident Technical College - Charleston, SC
Trident Technical College - Charleston, SC
Expected in
: International Studies
University of South Carolina - Columbia - Columbia, SC
University of South Carolina - Columbia - Columbia, SC
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Resume Overview
School Attended
- University of Connecticut
- Trident Technical College
- University of South Carolina - Columbia
Job Titles Held:
- Barista
- Bartender
- Server
Degrees
- Associate of Science
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