barista resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Friendly and outgoing barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in food and drink handling .i am a Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Diligent cashier with detail-orientation and efficiency in processing large volumes of money on daily basis. Calm multitasks with unique ability to manage numerous orders simultaneously and without error. Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent Resident Advisor proficient in campus procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills.
Skills
Beverage preparation
Soft Selling
Smoothie Making
Sandwich Preparation
Product Displays
Point of Sale Knowledge
Ordering Procedures
Menu Memorization
Food Preparation and Safety
Exceptional Customer Service
Coffee Machinery
Cleaning
Conflict Resolution
Table Setting Knowledge
Adaptive and Creative
Food Running
Excellent Memory
Performance improvement
Merchandising expertise
Cash Handling
Hospitality service expertise
Friendly and outgoing
Professional demeanor
Excellent math skills
Food preparation
Opening and closing duties
Payment collection
Credit card processing
Cash register operations
Product upselling
Customer assistance
Stocking and Replenishing
Identification Checks
Bagging and Packaging
Drawer Management
Merchandise Restocking
Cash Register Operation
Refund Handling
Maintaining Store Appearance
Good telephone etiquette
Shelf-cleaning
Money handling
Adaptability
Scheduling
Guest Services
Patient-focused quality service
Customer service optimization
Service and supply support
Quality service
Client Service
Guest carry-out
Guest complaint resolution
Hospitality services
Amenities and Accomodations Knowledge
Sales
Store Merchandising
Customer Complaint Resolution
Product Knowledge
Visual Displays
Appointment Setting
Payment Collection
Payment processing
Receiving support
Money handling abilities
Staff education and training
Professional telephone demeanor
Professional telephone demeanor
Complaint resolution
Work History
Barista, 02/2020 - Current Bluestone Lane – Mclean, VA,
Upsold food and snack items with beverages, increasing store sales within three minutes.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Elevated customer loyalty by using strong communication and listening abilities to resolve customer problems.
Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes .
Maintained regular and consistent attendance and punctuality.
Constantly expanded personal knowledge of coffee styles and varieties.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 20%.
Cultivated ability to recall customers' names and address each by name.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prioritized drink requests while managing interruptions.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
House Mother, 01/2015 - Current Travel + Leisure Co. – Napa, CA,
Solved grievances and complaints by collaborating with residents.
Promoted positive relations between residents and staff.
Supported personal needs of residents dealing with diverse conditions.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Conducted tours, orientation and educational sessions for residents and families.
Enforced policies and safety standards through building and room rounds.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Maintained excellent attendance record, consistently arriving to work on time.
Guest Service Associate, 12/2017 - 09/2018 Whole Foods – East Lansing, MI,
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted hundreds daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Facilitated inter-departmental communication to effectively provide customer support.
Recommended platinum club memberships to customers, thoroughly explaining details.
Cross-trained and provided back up for customer service managers.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Welcomed, greeted and assisted guests in high-traffic store, generating thousands of dollars in one business day.
Trained staff on operating procedures and company services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Educated customers about billing, payment processing and support policies and procedures.
Cashier Assistant, 04/2009 - 07/2012 Urban Coffee And Smoothie – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Monitored self-checkout systems and provided assistance or intervention where required.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Quickly and accurately counted drawers at start and end of each shift.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
High School Diploma: , Expected in 06/2020 - North Gardens Highn Schol - Miami Gardens, FL, GPA: Status -
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