Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Staff Development
  • Project Management
  • Problem Resolution
  • Scheduling and Coordinating
  • Team Leadership
  • Project Planning
  • Professional and Courteous
  • Time Management
  • Customer Service
  • Calm Under Pressure
Barista and Baker, 08/2022 to Current
Bluegreen ResortsPigeon Forge, TN,
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Addressed and resolved customer concerns to maintain brand loyalty.
Cleaning and Organizational Services, 03/2017 to Current
Rockwell Automation, Inc.Raleigh, NC,
  • Performed various laundry duties, including folding, ironing and pressing.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Waitress, 03/2021 to 03/2022
Murphy's Steak HouseCity, STATE,
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
Manager, 05/2019 to 08/2020
Ancient Way Day SpaCity, STATE,
  • Developed programs focused on client objectives.
  • Hired, led and provided performance management for spa employees.
  • Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Organized business accounting and invoicing in QuickBooks.
  • Maintained meticulous records to document client information.
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Documented client records and information.
Education and Training
Bachelor of Science: Metaphysical Science, Expected in 03/2018
University of Sedona - Sedona, AZ,
Associate of Science: Psychology, Expected in 12/2005
Austin Community College - Austin, TX
Certificate of Completion: Crisis Counseling Certification, Expected in
Lake Tahoe Community College - South Lake Tahoe, CA

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Resume Overview

School Attended

  • University of Sedona
  • Austin Community College
  • Lake Tahoe Community College

Job Titles Held:

  • Barista and Baker
  • Cleaning and Organizational Services
  • Waitress
  • Manager


  • Bachelor of Science
  • Associate of Science
  • Certificate of Completion

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