, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Staff Development
Project Management
Problem Resolution
Scheduling and Coordinating
Team Leadership
Project Planning
Professional and Courteous
Time Management
Customer Service
Calm Under Pressure
Experience
Barista and Baker, 08/2022 to Current Bluegreen Resorts – Pigeon Forge, TN,
Measured, mixed and prepped raw materials according to company specifications and recipes.
Inspected baking equipment in accordance with cleanliness and safety standards.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
Baked fresh bread and pastries for cafes and restaurants.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Addressed and resolved customer concerns to maintain brand loyalty.
Cleaning and Organizational Services, 03/2017 to Current Rockwell Automation, Inc. – Raleigh, NC,
Performed various laundry duties, including folding, ironing and pressing.
Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Interacted positively with residents while cleaning apartments and common areas.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Waitress, 03/2021 to 03/2022 Murphy's Steak House – City, STATE,
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Greeted customers, answered questions and recommended specials to increase profits.
Presented menus to patrons to answer questions about menu items and make recommendations.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Trained new employees to perform duties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Informed customers of daily specials and signature menu items.
Set up tables in between patrons to reduce wait times.
Manager, 05/2019 to 08/2020 Ancient Way Day Spa – City, STATE,
Developed programs focused on client objectives.
Hired, led and provided performance management for spa employees.
Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
Created seasonal and targeted offers to enhance visibility and generate revenue.
Organized business accounting and invoicing in QuickBooks.
Maintained meticulous records to document client information.
Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Documented client records and information.
Education and Training
Bachelor of Science: Metaphysical Science, Expected in 03/2018 University of Sedona - Sedona, AZ, GPA:
Associate of Science: Psychology, Expected in 12/2005 Austin Community College - Austin, TX GPA:
Certificate of Completion: Crisis Counseling Certification, Expected in Lake Tahoe Community College - South Lake Tahoe, CA GPA:
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