Dedicated individual with excellent customer service experience, motivated and committed to customer satisfaction and company success.
Core Strengths
Great interpersonal and communication skills with clients, coworkers, and superiors.
Proficient in computer programs such as MS Office.
Ability to multi-task and work in fast-paced, high pressure situations.
Organized and thorough in all paperwork and data entry.
Quick and accurate data entry with a typing speed of 60 wpm.
Desire and ability to learn and improve skills.
Work Experience
Barista September 2012 to CurrentWake Up Call Coffee Co. － Spokane Valley, WA
Provided excellent customer service along with great coffee while maintaining a fast-paced, positive work environment.
Excelled at upselling extra order add-ons and promoting current specials and company promotions.
Worked as a team member to maintain store presentation and cleanliness.
Performed both closing and opening duties, including counting cash drawers and checking equipment for proper functioning.
Assisted in inventory maintenance; receiving, stocking and properly rotating on a day to day basis.
Oversaw trainees and assisted the training process for closing responsibilities and customer service.
Temporary Sales Support Associate October 2014 to February 2014Victoria's Secret － Spokane, WA
Replenished merchandise shelves with items from the stockroom as well as recovered merchandise in the store to ensure a convenient shopping experience.
Worked with the team to maintain a clean, presentable store
Organized the store by returning merchandise to its proper place.
Responsible for cashiering customers in a timely manner while maintaining exceptional customer service.
Increased store sales by upselling merchandise based on customers needs and desires.
Maintained knowledge of store policies regarding processing payments, returns, and exchanges.
Dining Room Server November 2011 to April 2013Evergreen Fountains Retirement Community － Spokane Valley, WA
Provided excellent customer service to residents and ensured a positive dining experience on a daily basis.
Took meal orders and prepped and served meals, drinks and desserts for the residents.
Worked as a group to bus dishes and reset tables, vacuum and clean the dining room.
As a team, washed and put away dishes, cleaned the kitchen and prepped it for the next day's activities.
Educational Background
Certificate : Pharmacy Technician, 2014Spokane Community College － Spokane, WA, USA
