Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Process Control
  • Cleaning and Sanitizing
  • Equipment Checks and Assessments
  • Coffee Machine Demonstrations
  • Organization and Prioritization
  • Inventory Management
  • Workstation Maintenance
  • Customer Retention
  • Customer Service
  • Equipment and Store Cleaning
  • Packaging and Labeling
  • Front of House Operations
  • Detail-Oriented
  • Food Serving and Preparation
  • Verbal and Written Communication
  • Machinery Troubleshooting and Maintenance
  • Food Storage Management
  • Relationship Building
  • Cash Handling
  • Product Upselling and Cross Selling
  • Hospitality and Professionalism
  • Shipment Receiving
  • Active Listening
  • Staff Training
  • Conflict Resolution
  • Attention to Detail
  • Cash Register Operations
  • Performance Improvements
  • Persuasive Sales
  • Valid Food Handlers Certification
  • Opening and Closing Procedures
  • Adaptable and Flexible
  • Calm Under Pressure
  • Problem Solving
  • Resolving Complaints
  • Decision Making
  • Flexible Schedule
  • Supply Ordering
  • Time Management
  • Team Leadership
  • Reliable and Dependable
  • Safe Food Handling Practices
Work History
Barista, 10/2020 to Current
Kimpton HotelsSanta Barbara, CA,
  • Projected to complete master barista certification with high regards from management.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cultivated ability to recall customers' names and address each by name.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Educated coworkers and customers about new products.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Set and achieved goals for professional development and advancement.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new employees in groups and in one-on-one scenarios.
  • Created original artwork for specials board display daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
Bartender, 06/2020 to 06/2020
Yard HousePalm Beach Gardens, FL,

I engaged in taking the perquisite steps in order to achieve my bartending certification. During the pandemic, the class was shortened to be completed within 2-3 weekends. As such the necessary requirements were met and the certification was completed during the month of June in 2020.

Line Cook Trainer, 02/2019 to 02/2020
Cantel MedicalSan Antonio, TX,
  • Acquired trainer position within 6 months and trained soon to be managers for other locations on several stations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Associate of Arts: Liberal Arts And General Studies, Expected in 07/2018
Blinn College - Brenham, TX
  • Certified Master Barista, Starbucks - Within 6 months

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  • Barista
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  • Associate of Arts

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