High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
8+ -year veteran Barista with wide range of coffee knowledge and background in retail management. Leadership and employee training experience.
Personable barista enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings (busy times are my favorite).
Skills
Coffee expertise
Handling credit transactions
Product displays
Up-selling
Safe food handling practices
Inventory management
Multitasking
Speedy and efficient
Cooperative team player (main value)
Engaging personality
Thrive in busy environments
Conflict mediation and diffusion expertise
Calm under pressure
Loyalty to employer and coworkers (core value)
Latte art enthusiast
Ingenuity of ideas with enthusiasm for learning (core value)
Espresso machine operation
Ability to manage others
Sufficient alcohol knowledge and enthusiasm to learn
Ability to ask for help and ask questions
Understanding and cooperative
Humble attitude (core value)
Education and Training
Texas State UniversitySan Marcos, TXExpected in ā ā:Geography - GPA:
Austin Community CollegeAustin Tx, Expected in ā ā: - GPA:
Hutto High SchoolHutto Tx, Expected in 05/2018 ā āGED: - GPA:
Experience
Eataly - Barista Boston, MA, 03/2020 - 08/2020
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Developed 3 new drink recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Educated customers on beverage menu items and provided samples of daily brews.
Measured and weighed beans for each coffee brew and espresso shot and maintained as close to total consistency on every beverage and food served
Kept waste count and coffee usage notes daily to maintain consistency and lower waste
Properly cleaned all equipment as often as needed
Ordered, received and stocked supplies and retail products.
Wrote checks to suppliers
Served tap and bottled beer to customers and was expected to have knowledge of what i was offering
Prepped and served things like cheese plates which required aesthetic plating
Eataly - Barista Santa Clara, CA, 10/2018 - 04/2019
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Addressed and resolved customer concerns by maintaining positivity and diffusing conflict to maintain brand loyalty.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Memorized official and off-menu preparations to serve all customer beverage desires.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Maintained calm demeanor during high-volume periods and special events such as weekly outdoor music, brunches and comedy nights
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Handled cash and credit cards daily and wrote checks to our distributors every few days.
Served tap beer and wine to customers with recommendations to those who needed it
Dominican Joe - Barista/Weekend General Manager City, STATE, 10/2010 - 10/2017
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Thoroughly enjoyed thoroughly enjoyed assisting customers new to gourmet coffee in finding their favorite drink while forming and maintaining positive and close relationships with many new and existing regulars.
Served as weekend general manager for a few months as needed and successfully helped maintain functionality of very busy shop without supervision
Made change and deposits at bank every few days as needed
Wrote checks to suppliers and called servicers to the shop as needed (espresso techs, plumbers, electrician, bug exterminator)
Worked all shifts on the schedule including opening and closing shop alone at times
Trained multiple new employees on multiple duties including espresso machine
Maintained food and pastery cases and handled light food prep and smoothies
Wrote a training handbook for the shop in my free time
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