Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Skills
  • Espresso machine operation
  • Up-selling
  • Credit card transactions
  • Tea expertise
  • Safe food handling practices
  • Data management
  • Critical thinking
  • Calm under pressure
  • Team Leadership
  • Teambuilding
  • Conflict mediation
  • Team player
  • Cash register operation
  • Food preparation
  • Speedy and efficient
  • Solid problem solver
  • Active listener
  • Coffee expertise
  • Product displays
  • POS system operation
  • Price memorization
  • Liquor, wine and food service
  • High-volume dining
  • Effective customer upselling
  • Buffet setup and takedown
  • Check payment processing
  • Special dietary requirements
  • Table setting arrangements
  • Table Bussing
  • Point of Sale (POS) system operations
  • Hors d'oeuvres service
  • Wine pairings
  • Food inspection
  • Food safety understanding
  • White glove service
  • Dining crew workflow optimization
  • Relationship management
  • Sales Techniques
  • Service prioritization
  • Regulatory compliance
  • Seating assignment preparation
  • Quality control
  • Safe food handling
  • Menu knowledge
Education and Training
Jordan High School Long Beach, CA Expected in 06/2017 High School Diploma : - GPA :
California State University - Long Beach Long Beach, CA Expected in 05/2021 Bachelor of Science : Sociology - GPA :
Experience
Caesars Entertainment Corporation - Barista
Saint Louis, MO, 01/2020 - 08/2021
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Weighed, ground and packed coffee per customer orders.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Increased special item sales by creating daily menus with changing specials.
  • Decreased food and utensil waste by waste separation and recycling.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
Homewood Retirement Centers - Restaurant Server
Williamsport, MD, 01/2020 - 08/2021
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications - Banquet Server
North Bend, OR, 11/2016 - 08/2021
  • Set up for events, including preparing serving and appetizer trays and setting tables.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Chick-Fil-A - Cashier
Vancouver, WA, 09/2018 - 05/2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Received payments for products and issued receipts.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Increased sales by suggesting specific complementary items to customers.
Languages
English :
Professional
Negotiated :

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Resume Overview

School Attended

  • Jordan High School
  • California State University - Long Beach

Job Titles Held:

  • Barista
  • Restaurant Server
  • Banquet Server
  • Cashier

Degrees

  • High School Diploma
  • Bachelor of Science

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