Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Skills
- Espresso machine operation
- Up-selling
- Credit card transactions
- Tea expertise
- Safe food handling practices
- Data management
- Critical thinking
- Calm under pressure
- Team Leadership
- Teambuilding
- Conflict mediation
- Team player
- Cash register operation
- Food preparation
- Speedy and efficient
- Solid problem solver
- Active listener
- Coffee expertise
- Product displays
- POS system operation
- Price memorization
- Liquor, wine and food service
- High-volume dining
- Effective customer upselling
- Buffet setup and takedown
- Check payment processing
- Special dietary requirements
- Table setting arrangements
- Table Bussing
- Point of Sale (POS) system operations
- Hors d'oeuvres service
- Wine pairings
- Food inspection
- Food safety understanding
- White glove service
- Dining crew workflow optimization
- Relationship management
- Sales Techniques
- Service prioritization
- Regulatory compliance
- Seating assignment preparation
- Quality control
- Safe food handling
- Menu knowledge
Education and Training
Jordan High School Long Beach, CA Expected in 06/2017 – – High School Diploma : - :
California State University - Long Beach Long Beach, CA Expected in 05/2021 – – Bachelor of Science : Sociology - :
Experience
Caesars Entertainment Corporation - Barista
Saint Louis, MO, 01/2020 - 08/2021
Saint Louis, MO, 01/2020 - 08/2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Educated customers on beverage menu items and provided samples of daily brews.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Weighed, ground and packed coffee per customer orders.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Increased special item sales by creating daily menus with changing specials.
- Decreased food and utensil waste by waste separation and recycling.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
Homewood Retirement Centers - Restaurant Server
Williamsport, MD, 01/2020 - 08/2021
Williamsport, MD, 01/2020 - 08/2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications - Banquet Server
North Bend, OR, 11/2016 - 08/2021
North Bend, OR, 11/2016 - 08/2021
- Set up for events, including preparing serving and appetizer trays and setting tables.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on meals during by answering questions and bringing special orders.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Chick-Fil-A - Cashier
Vancouver, WA, 09/2018 - 05/2019
Vancouver, WA, 09/2018 - 05/2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Received payments for products and issued receipts.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Increased sales by suggesting specific complementary items to customers.
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Resume Overview
School Attended
- Jordan High School
- California State University - Long Beach
Job Titles Held:
- Barista
- Restaurant Server
- Banquet Server
- Cashier
Degrees
- High School Diploma
- Bachelor of Science
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