Barista Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Experienced service professional with experience in regional coffee chains. Expertise includes specialized drink recipes and smoothie-making. Consistently contributes to team dedicated to quality coffee and customer satisfaction. Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.

  • Food Serving and Preparation
  • Payment Processing
  • Stocking Supplies and Retail Products
  • Detail-Oriented
  • Equipment Checks and Assessments
  • Customer Retention
  • Product Upselling and Cross Selling
  • Espresso Machine Operation and Maintenance
  • Packaging and Labeling
  • Cash Handling
  • Customer Service
  • Relationship Building
  • Workstation Maintenance
  • Display Maintenance
  • Hospitality and Professionalism
  • Food Storage Management
  • Cleaning and Sanitizing
  • Coordinating Orders
  • Machinery Troubleshooting and Maintenance
  • Quality Control
  • Point of Sale Knowledge
  • Available Weekends
  • Safe Food Handling Practices
  • Resolving Complaints
  • Staff Training
  • Calm Under Pressure
  • Attention to Detail
  • Reliable and Dependable
  • Problem Solving
  • Team Leadership
  • Active Listening
  • Decision Making
Work History
05/2020 to 04/2021 Barista Mustard Seed Market & Cafe | Akron - Montrose, OH,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Complied with standards for merchandising, stocking and storing product.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
10/2018 to 07/2020 Barista Trainer Caesars Entertainment Corporation | North Kansas City, MO,
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Upsold specialty items with beverages, increasing store sales.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Taught proper procedures and strategies for success to new employees.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees in groups and in one-on-one scenarios.
  • Educated coworkers and customers about new products.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Cultivated to recall customers' names and address each by name.
  • Constantly expanded personal knowledge of coffee styles and varieties.
05/2015 to 02/2017 Service Delivery Coordinator Zayo Group | Austin, TX,
  • Managed delivery schedules by communicating with both suppliers and customers.
  • Coordinated with customers to accomplish specific needs and deliver individualized services.
  • Obtained receipts and signatures for confirmation of delivered goods.
  • Checked paperwork for completion and followed up to obtain additional details.
  • Resolved issues relating to delays and parts to maintain satisfaction.
  • Maintained thorough records of transactions, deliveries and requests.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
Expected in 07/2021 GED | Youthbulid Nyc , East New York, NY, GPA:

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Resume Overview

School Attended
  • Youthbulid Nyc
Job Titles Held:
  • Barista
  • Barista Trainer
  • Service Delivery Coordinator
  • GED

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