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Valuable team player with five years of experience working in high-pressure environments. Highly proficient in customer relations and enforcing saftey precautions. Dedicated to promoting a healthy work environment for the public as well as coworkers. Previously certified in CPR and First Aid. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Active listener
- Calm under pressure
- Cooperative team player
- Multitasking
- Speedy and efficient
- Strong leadership capability
- Customer service
- Cash register operation
- Time management
- Patron support
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- Strong client relations
- Problem resolution
- Emergency Response
- Equipment management
- Team collaboration
- Communication
- Business operations
- Team building
- Supervision
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03/2020 to Current Barista Compass Group Usa Inc – Longview, TX,
- Monitored cafe for seating availability, safety and well being of guests.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Educated customers on beverage menu items and provided samples of daily brews.
- Maintained calm demeanor during high-volume periods and special events.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Maintained highest standards of conduct and service to support company reputation.
02/2020 to 03/2020 Sandwich Artist Gpm Investments – Cedar Rapids, IA,
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered guest questions, delivering most accurate and updated information available.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Cleaned and maintained all food preparation stations.
05/2019 to 08/2019 Assistant Pool Manager Accor Hotels – Boston, MA,
- Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
- Checked pool equipment and area daily to spot and correct any safety issues.
- Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
- Planned and and managed pool events throughout peak seasons.
- Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed employee performance everyday and delivered constructive feedback to improve weaknesses.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Cross-trained in every role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
05/2016 to 08/2018 Lifeguard Sands Of Kahana – La Quinta, CA,
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Kept watch over swimmers to respond quickly to distress situations.
- Patrolled pool deck areas to identify anyone in need of assistance and provide immediate care.
- Maintained neat and clean pool area and clean water at all times.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Performed CPR on rescued individuals until paramedics' arrival, resulting in positive outcomes.
- Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
- Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Optimized customer service by resolving issues quickly and with courteous demeanor.
- Identified emergency situations, including potential drownings and entered water within a 30 second timeframe for lifesaving measures.
Expected in 05/2019 High School Diploma:
Central Community High School - Elkader, IA,
GPA:
Expected in 08/2022 : Cosmetology
Capri College - Cedar Rapids, IA
GPA:
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