Valuable team player with five years of experience working in high-pressure environments. Highly proficient in customer relations and enforcing saftey precautions. Dedicated to promoting a healthy work environment for the public as well as coworkers. Previously certified in CPR and First Aid. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Active listener
Calm under pressure
Cooperative team player
Multitasking
Speedy and efficient
Strong leadership capability
Customer service
Cash register operation
Time management
Patron support
Strong client relations
Problem resolution
Emergency Response
Equipment management
Team collaboration
Communication
Business operations
Team building
Supervision
Experience
03/2020 to Current
BaristaCompass Group Usa Inc – Longview, TX,
Monitored cafe for seating availability, safety and well being of guests.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Educated customers on beverage menu items and provided samples of daily brews.
Maintained calm demeanor during high-volume periods and special events.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Maintained highest standards of conduct and service to support company reputation.
02/2020 to 03/2020
Sandwich ArtistGpm Investments – Cedar Rapids, IA,
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Answered guest questions, delivering most accurate and updated information available.
Completed opening, closing and shift change tasks to promote store efficiency.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Cleaned and maintained all food preparation stations.
05/2019 to 08/2019
Assistant Pool ManagerAccor Hotels – Boston, MA,
Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
Checked pool equipment and area daily to spot and correct any safety issues.
Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Planned and and managed pool events throughout peak seasons.
Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Established ambitious goals for employees to promote achievement and surpass business targets.
Reviewed employee performance everyday and delivered constructive feedback to improve weaknesses.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Cross-trained in every role to maximize operational knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
05/2016 to 08/2018
LifeguardSands Of Kahana – La Quinta, CA,
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Kept equipment in good working order with frequent inspections and minor repairs.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Contacted emergency personnel and provided aid while waiting for further assistance.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Monitored behaviors for safety violations and took steps to prevent further violations.
Kept watch over swimmers to respond quickly to distress situations.
Patrolled pool deck areas to identify anyone in need of assistance and provide immediate care.
Maintained neat and clean pool area and clean water at all times.
Completed routine safety training and instructed all patrons to follow safety rules.
Performed CPR on rescued individuals until paramedics' arrival, resulting in positive outcomes.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Identified emergency situations, including potential drownings and entered water within a 30 second timeframe for lifesaving measures.
Education and Training
Expected in 05/2019
High School Diploma: Central Community High School - Elkader, IA, GPA:
Expected in 08/2022
: Cosmetology Capri College - Cedar Rapids, IA GPA:
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