Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Valuable team player with five years of experience working in high-pressure environments. Highly proficient in customer relations and enforcing saftey precautions. Dedicated to promoting a healthy work environment for the public as well as coworkers. Previously certified in CPR and First Aid. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Active listener
  • Calm under pressure
  • Cooperative team player
  • Multitasking
  • Speedy and efficient
  • Strong leadership capability
  • Customer service
  • Cash register operation
  • Time management
  • Patron support
  • Strong client relations
  • Problem resolution
  • Emergency Response
  • Equipment management
  • Team collaboration
  • Communication
  • Business operations
  • Team building
  • Supervision
03/2020 to Current
Barista Compass Group Usa Inc Longview, TX,
  • Monitored cafe for seating availability, safety and well being of guests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Maintained calm demeanor during high-volume periods and special events.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Maintained highest standards of conduct and service to support company reputation.
02/2020 to 03/2020
Sandwich Artist Gpm Investments Cedar Rapids, IA,
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Answered guest questions, delivering most accurate and updated information available.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Cleaned and maintained all food preparation stations.
05/2019 to 08/2019
Assistant Pool Manager Accor Hotels Boston, MA,
  • Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
  • Checked pool equipment and area daily to spot and correct any safety issues.
  • Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
  • Planned and and managed pool events throughout peak seasons.
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Reviewed employee performance everyday and delivered constructive feedback to improve weaknesses.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Cross-trained in every role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
05/2016 to 08/2018
Lifeguard Sands Of Kahana La Quinta, CA,
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Patrolled pool deck areas to identify anyone in need of assistance and provide immediate care.
  • Maintained neat and clean pool area and clean water at all times.
  • Completed routine safety training and instructed all patrons to follow safety rules.
  • Performed CPR on rescued individuals until paramedics' arrival, resulting in positive outcomes.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Identified emergency situations, including potential drownings and entered water within a 30 second timeframe for lifesaving measures.
Education and Training
Expected in 05/2019
High School Diploma:
Central Community High School - Elkader, IA,
Expected in 08/2022
: Cosmetology
Capri College - Cedar Rapids, IA

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resume Strength

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Resume Overview

School Attended

  • Central Community High School
  • Capri College

Job Titles Held:

  • Barista
  • Sandwich Artist
  • Assistant Pool Manager
  • Lifeguard


  • High School Diploma
  • Some College (No Degree)

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