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Barista Resume Example

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BARISTA
Summary

Efficient Sales Associate skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills
  • Up-selling
  • Coffee expertise
  • Handling credit transactions
  • Tea expertise
  • Product displays
  • Active listener
  • Calm under pressure
  • Solid problem solver
  • Teamwork and collaboration
  • Cooperative team player
  • Engaging personality
  • Speedy and efficient
  • Customer Service
  • Multitasking
  • Conflict mediation
  • Time management
  • Strong leadership capability
  • Interpersonal and written communication
  • Money handling
  • Sales expertise
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • POS system operation
  • Documentation and recordkeeping
  • Retail sales
  • Retail merchandising expertise
  • Team Building
  • Supervision
  • Planning and Coordination
  • Food presentation
  • ServSafe certified
  • Cleaning and organization
  • Stocking supplies
Experience
11/2019 to 05/2020
BaristaStarbucks － Galveston , TX
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Greeted guests with pleasant smile and superior customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Resolved customer disputes with tact and professionalism.
04/2019 to 10/2019
CookHooters － Galveston , TX
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Garnished and arranged dishes into creative presentations to delight patrons.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Operated all kitchen equipment safely to avoid injuries.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
09/2018 to 03/2019
WaitressWaffle House － Galveston , TX
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked order accuracy and food quality before delivering to customers.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Increased sales of key menu items through effective upselling.
06/2017 to 09/2018
Retail Sales AssociateKroger － Galveston , TX
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Generated brand awareness and positive product impressions to increase sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Promoted brand through event marketing, demonstrations and sales.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Managed cash register operations using POS system including processing sales and returns.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Education and Training
05/2017
High School DiplomaCascade Senior High School － Turner, OR
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Resume Overview

Companies Worked For:

  • Starbucks
  • Hooters
  • Waffle House
  • Kroger

School Attended

  • Cascade Senior High School

Job Titles Held:

  • Barista
  • Cook
  • Waitress
  • Retail Sales Associate

Degrees

  • High School Diploma

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