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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.

Skills
  • Point of sale knowledge
  • Coffee machinery
  • Food preparation and safety
  • Exceptional customer service
  • Menu memorization
  • Beverage preparation
  • Ordering procedures
  • Excellent memory
  • Friendly and outgoing
  • Employee training
  • Adaptive and creative
Work History
Barista, 12/2019 - Current
Coxhealth Cape Girardeau, MO,
  • Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
  • Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Adhering to all food safety regulations and quality controls.
  • Created over 60 drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Served individually made coffee drinks to over 100 customers daily.
  • Educated coworkers and customers about new products.
Receptionist, 02/2019 - 10/2019
Floor & Decor Humble, TX,
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Scheduled and confirmed appointments and meetings for Groomer
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Kept reception area clean and neat to give visitors positive first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
  • Assisted over 20 customers via phone each hour
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assistant Manager, 03/2017 - 02/2019
El Pollo Loco Holdings Los Angeles, CA,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Coached team on effective upselling and cross-selling methods
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Monitored employee performance and developed improvement plans
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Increased sales revenues by 20% over 4 weeks by promoting complementary products and educating customers about store promotions
Kennel Attendant, 02/2016 - 02/2017
Vetcor Saint Augustine, FL,
  • Kept animals clean and free of contaminants to promote optimal health
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
  • Provided top-notch customer service to every customer and exceptional care to all animals
  • Maintained clean and organized boarding areas to promote animal wellbeing
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
  • Worked 7 to 14-hour shifts with oversight of 50 animals in kennels or holding pens
Education
High School Diploma: , Expected in 09/2018
-
John F Kennedy Highschool - Paterson, NJ,
GPA:
  • Majored in Business & Technology
  • Graduated with 3.8 GPA
  • Member of Spanish Club & Business Club
  • Dean's List 2017
  • Awarded Perfect Attendance in 2018
Certifications
  • California Food Handler License

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Resume Overview

School Attended

  • John F Kennedy Highschool

Job Titles Held:

  • Barista
  • Receptionist
  • Assistant Manager
  • Kennel Attendant

Degrees

  • High School Diploma

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