Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.
Skills
Point of sale knowledge
Coffee machinery
Food preparation and safety
Exceptional customer service
Menu memorization
Beverage preparation
Ordering procedures
Excellent memory
Friendly and outgoing
Employee training
Adaptive and creative
Work History
Barista, 12/2019 - Current Coxhealth – Cape Girardeau, MO,
Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Adhering to all food safety regulations and quality controls.
Created over 60 drinks in average shifts with consistently positive customer satisfaction scores.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Prioritized drink requests while managing interruptions.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Constantly expanded personal knowledge of coffee styles and varieties.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality.
Served individually made coffee drinks to over 100 customers daily.
Educated coworkers and customers about new products.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
Drafted professional memos, letters and marketing copy to support business objectives and growth
Scheduled and confirmed appointments and meetings for Groomer
Sorted, received and distributed mail correspondence between departments and personnel
Kept reception area clean and neat to give visitors positive first impression
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Assisted in administrative duties for office team, including making phone calls, copies and schedules
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
Assisted over 20 customers via phone each hour
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assistant Manager, 03/2017 - 02/2019 El Pollo Loco Holdings – Los Angeles, CA,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Coached team on effective upselling and cross-selling methods
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Monitored employee performance and developed improvement plans
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Assisted Manager in interview process of prospective employees and provided feedback
Kept work areas clean, organized and safe to promote efficiency and team safety
Increased sales revenues by 20% over 4 weeks by promoting complementary products and educating customers about store promotions
Kennel Attendant, 02/2016 - 02/2017 Vetcor – Saint Augustine, FL,
Kept animals clean and free of contaminants to promote optimal health
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
Provided top-notch customer service to every customer and exceptional care to all animals
Maintained clean and organized boarding areas to promote animal wellbeing
Consulted with veterinarians to diagnose problems and administered prescribed treatments
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
Worked 7 to 14-hour shifts with oversight of 50 animals in kennels or holding pens
Education
High School Diploma: , Expected in 09/2018 - John F Kennedy Highschool - Paterson, NJ, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
