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Barista Resume Example

Resume Score: 80%

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AT
BARISTA
Professional Summary

I am committed and hardworking cashier with 2 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.

Work History
Company Name - BaristaCity, State01/2020 - 01/2021
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong personable and communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained regular and consistent attendance and punctuality.
Company Name - CashierCity, State02/2019 - 01/2021
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Offer “World Class Customer Service” to every customer
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
Company Name - Crew MemberCity, State08/2018 - 02/2019
  • Collaborated with team members to complete orders.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained excellent attendance record, consistently arriving to work on time.
Company Name - Store AssociateCity, State01/2021 - Current
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Skills
  • Beverage preparation
  • Soft Selling
  • Sandwich Preparation
  • Menu Memorization
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Cleaning
  • Conflict Resolution
  • Adaptive and Creative
  • Table Setting Knowledge
  • Excellent Memory
  • Cash Handling
  • Opening and closing duties
  • Excellent math skills
Education
Expected in 05/2022Richard Bland CollegeCity, StateAssociate of Science: Business Administration
  • Continuing education in Business Administration
06/2020An Achievable Dream Middle And High SchoolCityHigh School Diploma
  • Elected to Class Vice President for the Student Council Association in my senior year.
  • Elected to class secretary for the Student Council Association in my senior year.
  • Graduated with 3.41 GPA
  • Member of National Honor's Society
  • Graduated in Top 12% of Class
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Resume Overview

School Attended

  • Richard Bland College
  • An Achievable Dream Middle And High School

Job Titles Held:

  • Barista
  • Cashier
  • Crew Member
  • Store Associate

Degrees

  • Associate of Science : Business Administration
    High School Diploma

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