Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Skills
Coffee expertise
Safe food handling practices
Up-selling
Handling credit transactions
Espresso machine operation
Customer service
Teamwork and collaboration
Cooperative team player
Strong leadership capability
Speedy and efficient
Multitasking
Time management
Solid problem solver
Calm under pressure
Cash register operation
Experience
Barista, 09/2016 to Current Fifth Wall – California, MD,
Addressed and resolved customer concerns by asking what the problem was and giving them a gift card or a free drink to maintain brand loyalty.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Greeted guests with pleasant smile and superior customer service.
Maintained calm demeanor during high-volume periods and special events.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Received and accurately processed customer payments.
Monitored cafe for seating availability, safety and well being of guests.
Resolved customer disputes with tact and professionalism.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained highest standards of conduct and service to support company reputation.
Described menu items to customers and suggested products based on stated preferences.
Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Greeted over 150 customers daily, answered questions and recommended drinks and pastries.
Performed minor maintenance and repairs on blender and coffee equipment and handled troubleshooting tasks to keep coffee machines operational.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Education and Training
High School Diploma: , Expected in Shadow Ridge High School - Las Vegas, NV GPA:
Completed coursework in AP Art, AP government and AP Statistics
3.9 GPA
National Society of High School Scholars(NSHSS) Member
Bachelor of Architecture: Architecture, Expected in 2024 Moorpark College - Moorpark, CA GPA:
Skills
Coffee expertise
Safe food handling practices
Up-selling
Handling credit transactions
Espresso machine operation
Customer service
Teamwork and collaboration
Cooperative team player
Strong leadership capability
Speedy and efficient
Multitasking
Time management
Solid problem solver
Calm under pressure
Cash register operation
Work History
Barista, 09/2016 to Current Starbucks – Simi Valley, CA
Addressed and resolved customer concerns by asking what the problem was and giving them a gift card or a free drink to maintain brand loyalty.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Greeted guests with pleasant smile and superior customer service.
Maintained calm demeanor during high-volume periods and special events.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Received and accurately processed customer payments.
Monitored cafe for seating availability, safety and well being of guests.
Resolved customer disputes with tact and professionalism.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained highest standards of conduct and service to support company reputation.
Described menu items to customers and suggested products based on stated preferences.
Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Greeted over 150 customers daily, answered questions and recommended drinks and pastries.
Performed minor maintenance and repairs on blender and coffee equipment and handled troubleshooting tasks to keep coffee machines operational.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
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