High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Experienced waitress offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Responsible Receptionist possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
- Coffee expertise
- Up-selling
- Product displays
- Safe food handling practices
- Espresso machine operation
- Solid problem solver
- Strong leadership capability
- Calm under pressure
- Multitasking
- Cooperative team player
- Engaging personality
- Speedy and efficient
- Active listener
- High-volume dining
- Menu memorization
- Point of Sale (POS) system operations
- Menu knowledge
- Liquor, wine and food service
- Safe food handling
- Service prioritization
- Dining customer service
- Table Bussing
- Price memorization
- Table setting arrangements
- Business operations understanding
- Meticulous and organized
- Recordkeeping and bookkeeping
- Organization and efficiency
- Technologically savvy
- Multitasking and prioritization
- Data entry
- Multitasking ability
- Professional and polished presentation
- Flexible
Pahrump, NV, 01/2018 - Current
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Ordered, received and stocked supplies and retail products.
- Operated cash register, collected payments and provided accurate change.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Educated customers on beverage menu items and provided samples of daily brews.
- Gave details on coffee blends and preparation descriptions to customers.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Greeted guests with pleasant smile and superior customer service.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Resolved customer disputes with tact and professionalism.
- Redesigned coffee menu for improved readability.
- Designed and printed menus, recipes and promotions and offers.
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned and sanitized work areas, utensils and equipment.
- Listened to customer desires and needs to recommend optimal products.
- Weighed, ground and packed coffee per customer orders.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Monitored cafe for seating availability, safety and wellbeing of guests.
Ypsilanti, MI, 05/2019 - 09/2020
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 4 salesmen.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Rendered information to callers and drafted office emails.
- Organized and updated boat pickup and delivery schedules and monthly calendar obligations for various levels of management and staff.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Kalispell, MT, 05/2017 - 09/2018
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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School Attended
- Adrian High School
- Michigan State University
Job Titles Held:
- Barista
- Receptionist
- Waitress
Degrees
- High School Diploma
- BBA
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