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Barista Resume Example

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JN
BARISTA
Professional Summary
Skills
  • Information Tracking
  • Team Leadership
  • Schedule Coordination
  • Scheduling
  • Staff Management
  • Employee Training
  • Training Coordination
  • Account Management
  • Timekeeping Abilities
  • Performance Appraisals
  • Call Volume Analysis
  • Customer Complaint Resolution
  • Troubleshooting Technical Issues
  • Quality Management
  • Product Knowledge
  • New Product Information
  • Technical Support
  • New Hire Orientation
  • Employee Coaching
  • Scheduling Proficiency
Work History
12/2019 to CurrentBaristaSiren Retail Reserve | Seattle, WA
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created original artwork for specials board display daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Constantly expanded personal knowledge of coffee styles and varieties.
02/2013 to 12/2019Call Center Operations ManagerApple | Dallas, TX
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Developed all process controls and metrics for daily management of Call Center.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Supervised 32 remote contact center agents in providing excellent customer service to callers requiring assistance for tech support and iTunes department.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of 50-120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
  • Trained team members on performance metrics and consumer behavior identification.
05/2012 to 02/2013Call Center AgentApple | Cupertino , CA
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Configured hardware, devices and software to set up work stations for employees.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Activated accounts for clients interested in new services.
  • Managed customers' expectations of support and technology functionality in order to provide positive user status-quo.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Maintained user account data by initiating account access and establishing in database.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Automated processes to manage remote network.
Education
08/2007High School Diploma | General StudiesLakin High School, Lakin, KS
11/2012Bachelor Of Arts | Business AdministrationUniversity Of Phoenix, Phoenix, AZ
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Resume Overview

Companies Worked For:

  • Siren Retail Reserve
  • Apple

School Attended

  • Lakin High School
  • University Of Phoenix

Job Titles Held:

  • Barista
  • Call Center Operations Manager
  • Call Center Agent

Degrees

  • 08/2007 High School Diploma | General Studies
    11/2012 Bachelor Of Arts | Business Administration

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