Barista Resume Example
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BARISTA
Professional Summary
Skills
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Work History
12/2019 to CurrentBaristaJccs Of North America | Tampa , FL
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created original artwork for specials board display daily.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Constantly expanded personal knowledge of coffee styles and varieties.
02/2013 to 12/2019Call Center Operations ManagerMci | Orange Park , FL
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Developed all process controls and metrics for daily management of Call Center.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Responded to team support questions quickly to maintain call center efficiency.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Supervised 32 remote contact center agents in providing excellent customer service to callers requiring assistance for tech support and iTunes department.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered average of 50-120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
- Trained team members on performance metrics and consumer behavior identification.
05/2012 to 02/2013Call Center AgentHeritage Federal Credit Union | Newburgh , IN
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Configured hardware, devices and software to set up work stations for employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Patched software and installed new versions to eliminate security problems and protect data.
- Activated accounts for clients interested in new services.
- Managed customers' expectations of support and technology functionality in order to provide positive user status-quo.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained user account data by initiating account access and establishing in database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Automated processes to manage remote network.
Education
08/2007High School Diploma | General StudiesLakin High School, City
11/2012Bachelor Of Arts | Business AdministrationUniversity Of Phoenix, City
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Resume Overview
School Attended
- Lakin High School
- University Of Phoenix
Job Titles Held:
- Barista
- Call Center Operations Manager
- Call Center Agent
Degrees
- 08/2007 High School Diploma | General Studies
11/2012 Bachelor Of Arts | Business Administration
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