barista resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable Sales expert with 15 years in retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns. Driven Talented at understanding customers' needs, suggesting suitable merchandise. Dedicated to enhancing customer experiences with friendly approach. Always showing compassion.
Skills
Food Preparation and Safety
Conflict Resolution
Learning Strategies
Beverage Preparation
Ordering Procedures
Multitasking
Adaptive and Creative
Menu Memorization
Exceptional Customer Service
Food Preparation
Safe Food Handling Practices
Espresso Machine Operation
Cleaning
Interpersonal Communication
Sales
Client Needs Assessment
Product Knowledge
Customer Complaint Resolution
Cash Handling
Education and Training
Cedar Crest High SchoolLebanon, PAExpected in 07/2005 ā āHigh School Diploma: - GPA:
Experience
Major Food Group - Barista Burlington, MA, 11/2020 - Current
Described menu items to customers and suggested products based on stated preferences.
Operated cash register, collected payments and provided and prepaired numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Listened to customer desires and needs to recommend optimal products.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Received and accurately processed customer payments.
Educated customers on beverage menu items and provided samples of daily brews.
Greeted guests with pleasant smile and superior customer service.
Ordered, received and stocked supplies and retail products.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Apothecarium - Patient Consultant Capitola, CA, 09/2020 - Current
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Consulted with customers regarding Medical Cannabis needs, addressing all type of medical concerns.
Assessed customer needs and upsold products and services to maximize sales.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Stayed up to date on current item discounts to support promotions.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Helped customers find specific products, answered questions and offered product advice.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Restoration Hardware - Server West Jefferson, OH, 11/2014 - 05/2020
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Greeted newly seated guests quickly and efficiently.
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