Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Skills
Sales
Product Organization
Store Merchandising
Guest Services
Good Telephone Etiquette
New Product Information
Customer Complaint Resolution
Purchase Assistance
Issuing Receipts
Product Knowledge
Point of Sale Systems
Product Restocking
Work History
08/2021 to Current
BaristaMid-Columbia Medical Center – The Dalles, OR,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Created original artwork for specials board display daily.
Upsold specialty items with beverages, increasing store sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Constantly expanded personal knowledge of coffee styles and varieties.
Set and achieved goals for professional development and advancement.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils and seating areas daily.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Controlled line and crowd with quick, efficient service.
Cultivated to recall customers' names and address each by name.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Engendered customer loyalty by remembering personal preferences and allergy information.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Maintained regular and consistent attendance and punctuality.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Complied with standards for merchandising, stocking and storing product.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Developed and demonstrated skillful and creative latte art to engage customers.
09/2020 to 06/2021
Beauty ConsultantCvs Health – Sparks, NV,
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Recommended specific hair and beauty products to meet individual customer needs.
Scheduled onsite and offsite makeup appointments for clientele.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Processed payments, entering sales in register for prompt customer service.
Suggested treatments and styles to suit customer appearance and fashion choices.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Identified client needs and recommended products based on preferences and requirements.
Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
Maintained sales goal of $Number per day.
Maintained counter and display areas for cleanliness and organization.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
03/2020 to 05/2020
Order PackerKaplan Early Learning Company – Winston Salem, NC,
Completed daily orders with expert picking and packing of shipments.
Complied with safety, health and environmental regulations as prescribed by law.
Recorded each completed job in equipment use log.
Documented order updates by inputting data into Type system.
Kept detailed progress records in Software and used data to target areas needing improvement, resulting in Result.
Kept records accurate and current by documenting movements in company system.
Updated Type procedures and measuring guidelines to reduce product and packaging waste.
Implemented Tool to accurately measure product sizes, packaging equipment needed and packing options.
Determined and resolved Type equipment problems through troubleshooting using Technique and Technique.
Maintained safety and efficiency while loading over Number pounds of Type products into packaging equipment.
Quickly and properly wrapped and boxed Type and Type items, maintaining uniformity to meet fulfillment targets.
Increased Type equipment lifetime by completing detailed and accurate inspections.
Protected materials for transport by correctly packaging products in boxes and crates.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Education
Expected in 07/2019
Diploma: General Studies Citrus High School - Fontana, CA, GPA:
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