Banquet Server Resume Example

Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.

• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 250.Served plated dinners, buffet-style dinners and passed hors d'oeuvres
• Assisted kitchen staff with food counts by determining number of items required for complete service.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Checked menus to verify current selection availability and cleanliness.
• Educated guests on meals during banquet events, answering questions and bringing special orders.
• Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
• Managed closing duties, including restocking items.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Verified food tray contents and transported each from kitchen to banquet hall.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Collaborated in development
• Attended departmental meetings, providing feedback to enhance future performance.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to detail
• Utilize icoms and Remendy management to compile data gathered from various sources.
• Created and scheduled customer work order for open issues as well as escalated support calls/issues to proper departments
• Provided support to other team members in handing courtesy accounts, billing issues, payment arrangements, and pricing plan modifications.
• Assisted approximately 30 customers each day with newly purchased device operation and question questions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Met or exceeded revenue objectives by promoting new services to customers during service, account and sales follow-up calls.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Set up and activated customer accounts.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Interviewed customers regarding technical issues and reported feedback to management team.
• Documented conversations with customers to track requests, problems and solutions.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Monitored reservations to track incoming parties and special events.
• Provided property details to patrons, including dining areas, pool, spa and fitness center.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Arranged special accommodations for guests to maintain optimal satisfaction
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Computed guest billings and posted charges to room accounts.
• Responded to inquiries and room requests made online, by phone or email.
• Worked with transportation department and house-keeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
• Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
• Managed customer complaints and rectified issues to complete satisfaction.
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Helped average of 40 customers per day by responding to inquiries and locating products.
• Surpassed daily sales goals by suggestion car selection in addition to GPS systems and DVD players.
• Drove substantial sales with more than one million dollars per year
• In revenue through suggestive selling and by promoting add-on purchases.
• Supervised team of 12 employees in hotel room-service establishment, maintaining positive and productive atmosphere to enhance employee experience.
• Designed long-term schedules for 24 hour daily service utilizing 12 employees.
• Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
• Collaborated with Food and Beverage Director as well as the Executive Chef in order to educate staff members on menu and procedural changes.