- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
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Diligent Banquet Server with distinguished history of maintaining satisfaction for over 150 guests at all types of events. Willing to take initiative for best-in-class service and assist with setup and takedown. Expert in VIP services with dedication to reliability and friendliness.
- Buffet setup and takedown
- Food safety understanding
- Menu knowledge
- Safe food handling
- Food Handlers License and Alcohol Servers Certification
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- Seating assignment preparation
- Liquor, wine and food service
- Hors d'oeuvres service
- Food inspection
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Banquet Server, 10/2018 - 04/2020
Mckibbon Hospitality – Winston Salem, NC, Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 250.Served plated dinners, buffet-style dinners and passed hors d'oeuvres
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Checked menus to verify current selection availability and cleanliness.
- Educated guests on meals during banquet events, answering questions and bringing special orders.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Managed closing duties, including restocking items.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Collaborated in development
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to detail
- Utilize icoms and Remendy management to compile data gathered from various sources.
- Created and scheduled customer work order for open issues as well as escalated support calls/issues to proper departments
- Provided support to other team members in handing courtesy accounts, billing issues, payment arrangements, and pricing plan modifications.
- Assisted approximately 30 customers each day with newly purchased device operation and question questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting new services to customers during service, account and sales follow-up calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Interviewed customers regarding technical issues and reported feedback to management team.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Monitored reservations to track incoming parties and special events.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Arranged special accommodations for guests to maintain optimal satisfaction
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Computed guest billings and posted charges to room accounts.
- Responded to inquiries and room requests made online, by phone or email.
- Worked with transportation department and house-keeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Helped average of 40 customers per day by responding to inquiries and locating products.
- Surpassed daily sales goals by suggestion car selection in addition to GPS systems and DVD players.
- Drove substantial sales with more than one million dollars per year
- In revenue through suggestive selling and by promoting add-on purchases.
- Supervised team of 12 employees in hotel room-service establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Designed long-term schedules for 24 hour daily service utilizing 12 employees.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Collaborated with Food and Beverage Director as well as the Executive Chef in order to educate staff members on menu and procedural changes.
Customer Service/Communications Dispatcher, 10/2011 - 08/2017
Cox Communications – City, STATE,
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting service to sales to customers during service, account and sales follow-up calls.
- Upheld privacy and security requirements established by regulatory agencies.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Set up and activated customer accounts.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
icomsGuest Room Representative, 03/2009 - 07/2011
Cancer Treatment Centers Of America – City, STATE,
- Handled all delegated tasks, including Check ins and Check outs in a timely manner
- Provided effective communications with transportation and travel office as well as the intake divisions to confirm an accurate record of patient arrival and departures.
- Generated outpatient accommodation list from patient information and distributed to other department several ties per day.
- Continuously tracked room availability, communicated cleaning needs to environment services and reported room repairs to engineering.
- Provided effective communications with transportation and travel office as well as the intake divisions to confirm an accurate record of patient arrival and departures.
- Reported the condition of all outpatient areas in order to maintain a clean and organized appearance ensuring guest needs are adequately addressed
- Collected and reconciled daily deposits.
- Worked with outside vendors for timely pick up and delivery of all special ordered medical equipment.
- Followed up on guest concerns and report
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2008
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Tulsa Community College - Tulsa, OK
GPA:
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