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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Diligent Banquet Server with distinguished history of maintaining satisfaction for over 150 guests at all types of events. Willing to take initiative for best-in-class service and assist with setup and takedown. Expert in VIP services with dedication to reliability and friendliness.

Skills
  • Buffet setup and takedown
  • Food safety understanding
  • Menu knowledge
  • Safe food handling
  • Food Handlers License and Alcohol Servers Certification
  • Seating assignment preparation
  • Liquor, wine and food service
  • Hors d'oeuvres service
  • Food inspection
Experience
Banquet Server, 10/2018 - 04/2020
Mckibbon Hospitality Winston Salem, NC,

Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.

  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 250.Served plated dinners, buffet-style dinners and passed hors d'oeuvres
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Checked menus to verify current selection availability and cleanliness.
  • Educated guests on meals during banquet events, answering questions and bringing special orders.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Managed closing duties, including restocking items.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Collaborated in development
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to detail
  • Utilize icoms and Remendy management to compile data gathered from various sources.
  • Created and scheduled customer work order for open issues as well as escalated support calls/issues to proper departments
  • Provided support to other team members in handing courtesy accounts, billing issues, payment arrangements, and pricing plan modifications.
  • Assisted approximately 30 customers each day with newly purchased device operation and question questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting new services to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Interviewed customers regarding technical issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Monitored reservations to track incoming parties and special events.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Computed guest billings and posted charges to room accounts.
  • Responded to inquiries and room requests made online, by phone or email.
  • Worked with transportation department and house-keeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Surpassed daily sales goals by suggestion car selection in addition to GPS systems and DVD players.
  • Drove substantial sales with more than one million dollars per year
  • In revenue through suggestive selling and by promoting add-on purchases.
  • Supervised team of 12 employees in hotel room-service establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Designed long-term schedules for 24 hour daily service utilizing 12 employees.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Collaborated with Food and Beverage Director as well as the Executive Chef in order to educate staff members on menu and procedural changes.
Customer Service/Communications Dispatcher, 10/2011 - 08/2017
Cox Communications City, STATE,
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting service to sales to customers during service, account and sales follow-up calls.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
icomsGuest Room Representative, 03/2009 - 07/2011
Cancer Treatment Centers Of America City, STATE,
  • Handled all delegated tasks, including Check ins and Check outs in a timely manner
  • Provided effective communications with transportation and travel office as well as the intake divisions to confirm an accurate record of patient arrival and departures.
  • Generated outpatient accommodation list from patient information and distributed to other department several ties per day.
  • Continuously tracked room availability, communicated cleaning needs to environment services and reported room repairs to engineering.
  • Provided effective communications with transportation and travel office as well as the intake divisions to confirm an accurate record of patient arrival and departures.
  • Reported the condition of all outpatient areas in order to maintain a clean and organized appearance ensuring guest needs are adequately addressed
  • Collected and reconciled daily deposits.
  • Worked with outside vendors for timely pick up and delivery of all special ordered medical equipment.
  • Followed up on guest concerns and report
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2008
-
Tulsa Community College - Tulsa, OK
GPA:

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Resume Overview

School Attended

  • Tulsa Community College

Job Titles Held:

  • Banquet Server
  • Customer Service/Communications Dispatcher
  • icomsGuest Room Representative

Degrees

  • Associate of Arts

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