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Banquet Server Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Banquet Event team member and trainer. Well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale social events or intimate gourmet dining and small business meetings. Successful at building relationships with customers and coworkers to increase repeat business and smooth workflow.

Accomplishments
  • Supervised team of 10 or more staff members.
Skills
  • Customer needs anticipation and conflict mitigation
  • Arranging banquet hall
  • High-volume dining
  • Order accuracy
  • Set up and clean up buffets
  • Bill computation
  • Guest relations management
  • Food station setup
  • Ordering procedures
  • Banquet coordination
  • Guest seating arrangements
  • Hospitality service expertise
Work History
04/2016 to Current Banquet Server Moonrise Hotel | Saint Louis, MO,
  • Established current training protocol for banquet staff in collaboration with Banquet Manager including new hire training material, days in training, highlighting proper uniform requirements and disciplinary actions for failing to meet standards.
  • Ring in guest check using BEO for accuracy and matching final payment amounts in POS system and Gather Event software for events averaging $5,500 or more per event.
  • Perform finalizing payments and closing out bookings to send off event paperwork to superiors.
  • Keep track of event finances, including initial deposits, due payments and final balances.
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitor dietary restrictions and serve guests with special needs.
  • Maintain event cleanliness during service by promptly clearing dishes after each course.
  • Foster enjoyable event atmosphere through friendly guest interactions.
  • Prepare serving and appetizer trays and set tables for large social events with up to 250 attendees.
  • Provide friendly, courteous service to create memorable moments for guests.
  • Present food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Smoothly circulate appetizer and drink trays around reception events, offering selections to guests.
  • Create comfortable, pleasant and quiet space for business lunch meetings with 8 guests or less.
  • Execute synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Arrange linens and table settings according to seating plan and event theme.
  • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintain flexible work schedule including evenings, weekends and on-call to meet event needs.
06/2014 to 02/2017 Team Leader Korn/Ferry International | Berlin, NH,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Supported needs of 15 - person wait staff who attended to specific needs of countless guests with restaurant weekly revenue of $100,000 or more for 9 consecutive months of every year.
08/2009 to 02/2012 Server Team Lead Hei Hotels & Resorts | San Diego, CA,
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Managed serving up to 18 guests at one time on multiple occasions with speed and efficiency.
02/2008 to 08/2009 Housekeeping Room Attendant The Hotel At Auburn University & Dixon Conference Center | City, STATE,
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Responsible for cleanliness of 15 guest room per day.
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
Education
Expected in 05/2024 Master of Arts | Master of Divinity St. Gregory's Missionary Chapel And Seminary, Online, GPA:
Expected in 02/2019 Bachelor of Arts | Biblical Studies St. Gregory's Missionary Chapel And Seminary, Online, GPA:
Expected in 06/2014 Associate of Arts | Pastoral Counseling Certification St. Gregory's Missionary Chapel And Seminary, Online, GPA:
Expected in 05/2006 High School Diploma | Robert E. Lee High School, Montgomery, AL, GPA:

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Resume Overview

School Attended
  • St. Gregory's Missionary Chapel And Seminary
  • St. Gregory's Missionary Chapel And Seminary
  • St. Gregory's Missionary Chapel And Seminary
  • Robert E. Lee High School
Job Titles Held:
  • Banquet Server
  • Team Leader
  • Server Team Lead
  • Housekeeping Room Attendant
Degrees
  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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