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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Dedicated personal banker offering 25 years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Veteran banking professional dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals. Successful Bank Executive talented at leading strong teams, increasing business and maximizing profitability.

Skills
  • relationship building
  • risk mitigation
  • customer relationship management
  • Organizational Skills
  • Strategic Planning
  • team leadership
  • audit support
  • consumer banking
  • Customer Service
  • Work History
    Banker, 01/1996 - Current
    Us Bank Fortuna, CA,
    • Upheld strict financial controls by keeping funds secure and accurately transferring monies
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
    • Promoted products or services to each customer to consistently achieve sales targets
    • Checked amount details and fraud markers for transaction papers such as checks and money orders
    • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
    • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
    • Developed tailored solutions to meet individual banking needs
    • Balanced teller drawers and ATM cash
    • Provided advice on different bank products and financial options
    • Built and maintained productive relationships with internal and external C-level executives to facilitate business success
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
    • Opened, closed and updated accounts for customers
    • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
    • Worked directly with clients investing minimum of $50,000

    Manager on Duty, 06/2017 - Current
    Enchantment Resort Scottsdale, AZ,
    • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
    • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
    • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
    • Designed modern employee recognition program which boosted productivity and improved morale
    • Performed forecasting to identify necessary changes for supply chain business
    • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth fraud operations
    • Oversaw employee and branch operations with team of 20 personnel
    Recreation Assistant, 01/2019 - Current
    Department Of Agriculture Mena, AR,
    • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
    • Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form
    • Discussed safety and maintenance concerns with supervisor for remediation
    • Maintained order among participants and spectators to enforce conduct rules conformance
    • Performed light custodial duties to provide clean and inviting facilities
    • Ordered and maintained all recreational equipment
    • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
    • Kept athletic and games equipment and facilities organized and maintained
    • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
    • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
    Education
    Associate of Arts: Liberal Arts And Sciences, Expected in 2000
    -
    Kingsborough Community College of The City University of New York - Brooklyn, NY
    GPA:

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    Resume Overview

    School Attended

    • Kingsborough Community College of The City University of New York

    Job Titles Held:

    • Banker
    • Manager on Duty
    • Recreation Assistant

    Degrees

    • Associate of Arts

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