LiveCareer-Resume

banker resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Capable of maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Veteran banking professional dedicated to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach. Analytical and detail-oriented with a demonstrated record of accomplishment in meeting sales and service goals.

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Accomplished banking professional bringing 8+ years of progressive experience establishing and servicing accounts. Proven skills in building long-lasting relationships by applying strong communication, critical thinking and planning abilities.

Skills
  • Consumer banking
  • Documentation skills
  • Opening and closing procedures
  • Teller experience
  • Financial advice
  • Developing customer relationships
  • Meeting sales goals
  • Self-motivated nature
  • Team Leadership
  • Relationship building
  • Account openings
  • Risk mitigation
  • Educating clients
  • Money transfers
  • Cross-selling expertise
  • Goal planning
  • ATM balancing
Work History
Banker, 09/2017 - Current
Central Bancompany North Kansas City, MO,
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Encouraged employee development and promoted management staff from within.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Directed staff of 15 personnel and managed budgets
  • Opened, closed and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Provided advice on different bank products and financial options.
  • Supervised branch operations and made continuous improvements in each area.
  • Prospected for new business through networking, community outreach and customer referral generation.
Service Manager, 05/2016 - 09/2017
Rv Retailer Latham, NY,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Hired and trained new tellers to improve efficiency of department and cultivate productive work atmosphere.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed team of 18 employees to the processes to comply to policy across the company.
  • Worked with customers to educate on products and services to best suit their financial goals
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Provided management with feedback regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.
  • Maintained current knowledge of all facets of operations.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained new employees in specific job requirements.
Lead Teller, 04/2012 - 05/2016
New Mexico Educators Federal Credit Union Taos, NM,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served needs of customers in a very busy Fast paces environment.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Coordinated daily cash reconciliation in high-volume location.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
Associate of Business Administration: , Expected in
-
Prince George's Community College - Upper Marlboro, MD
GPA:
Status -
Diploma : , Expected in 05/2008
-
Elizabeth Seton High School - Bladensburg, MD,
GPA:
Status -
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10+ staff members.

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Resume Overview

School Attended

  • Prince George's Community College
  • Elizabeth Seton High School

Job Titles Held:

  • Banker
  • Service Manager
  • Lead Teller

Degrees

  • Associate of Business Administration
  • Diploma

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