Personable and responsible Cashier with  years in retail and customer service. Solid team player with upbeat, positive attitude. I worked at Costco wholesale for 10 years. Highly enthusiastic customer service professional with 10 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Adaptive team player
High customer service standards
Dedicated to process improvement
Strong problem solving ability
bakery wrapper April 2006 to April 2016Costco Wholesale － Torrance, CAMeasured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Proofed, folded and baked 300 croissants daily. Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Properly labeled all signs for mixes, weights and measures with accurate information. Maintained current knowledge of pricing, ingredients, product availability and current promotion. Inspected products for quality assurance before display. Maintained temperature, sweep and sanitation logs. Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer, pallet jack and DIGI printer. Followed code dating procedures and adhered to legal regulations governing product labeling and packaging. Maintained safe and sanitary area by checking food products' temperature and freshness.
cashier/waitress March 2005 to September 2006La Quinta Inn and Suites － Inglewood, CAAccepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables.
customer service representative April 2003 to February 2005Best Wetsern Sunrise Hotel － Redondo Beach, CAProcessed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Recommended top dining and entertainment options for guests in the Redondo Beach Pier area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner.
customer service representative June 2001 to March 2003Best Western Gardena Inn － Gardena, CAGreeted all guests in a courteous and professional manner. Processed credit card transactions during the checkout process. Greeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges.
Education and Training
High School Diploma : international businessEl Camino College － Torrance , CA, USA