baker dietary resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Creative, Organized and motivated Baker with 1 year and 6 months of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Food Safety
  • Time Management
  • Team Collaboration
  • Recipe Standardization
  • Task Prioritization
  • OSHA Compliance
  • Individual Dietary Support
  • Customer Service
  • Quality Assessment
  • Decision Making
  • Microsoft Exchange
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Power point
  • Computer Skills
  • Building Customer Trust and Loyalty
  • Office Machine Operation
  • Records Management Software
  • Teamwork and Collaboration
  • Motivational Leadership
  • Staff Development
  • POS Software
  • Safety and Security
  • Bilingual Spanish
  • Multi-tasking
04/2022 to Current
Baker Dietary Homewood Flossmoor Park District Flossmoor, IL,
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Served specific meals to patients with special dietary needs.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Developed and oversaw preparation of specialized diets.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
09/2019 to 05/2022
Customer Service Agent Dollar Tree Hemet, CA,
  • Managed high-volume of inbound and outbound customer calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Implemented additional services to maintain exceptional client service ratings.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Utilized hand and power tools and heavy machinery during manufacturing processes.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Learned and followed safety and emergency procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Followed staffing strategies to achieve production goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
  • Assisted with flight plans accounting for aircraft performance, aircraft loading, e-route wind, turbulence forecasts and airport conditions.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
09/2019 to 06/2021
College Assistant LAGCC City, STATE,
  • Prepared and maintained confidential student-related documentation.
  • Supported human resources office by handling telephone calls, emails and basic letter responses on behalf of faculty.
  • Input hiring packages, publications data into system using college icloud, fax machine, scanning, adhering to all procedures to keep information private.
  • Developed organizational filing systems for confidential customer records and reports.
  • Tracked usage of office supplies and placed orders to maintain inventory levels.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Scanned, fixed quality, reviewed and uploaded docments with confidential information to give access to HR office to correct details regarding issues.
02/2010 to 06/2019
Department Manager McDonald's City, STATE,
  • Performed opening and closing duties as part of management team and handled cash management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Worked closely with sales associates to complete tasks.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Followed safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Supervised all employees on shift.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Balanced workloads to meet targets without overtaxing employees.
  • Employed process improvement initiatives within department.
  • Examined merchandise to correctly price and display products.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Handled shift overstock, restocking and inventory control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Drafted manuals and resources to identify services to clients.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Identified business issues, creating customized solutions for individual problems.
  • Recruited and trained new employees to meet job requirements.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education and Training
Expected in 08/2022 to to
Diploma: Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts - Austin, TX
Expected in 12/2016 to to
High School Diploma:
INENSCAR - Colombia,
Expected in to to
: Accounting
Bronx Community College of The City University of New York - The Bronx, NY
Native/ Bilingual
Full Professional
  • Virtual diploma in pastry techniques level 1 Training - 2021
  • Virtual diploma in pastry techniques level 2 Training - 2021
  • cake intensive Training - 2021
  • Qualifying certificate in food proteccion Training - 2012
  • Diploma on Professional Pastry, Aprende Institute - 2020

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Resume Overview

School Attended

  • Auguste Escoffier School of Culinary Arts
  • Bronx Community College of The City University of New York

Job Titles Held:

  • Baker Dietary
  • Customer Service Agent
  • College Assistant
  • Department Manager


  • Diploma
  • High School Diploma
  • Some College (No Degree)

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