Baheijhi’s Unique Boutique Resume Example

• Enhanced sales by implementing merchandising and promotional improvements.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Consistently negotiated favorable vendor contracts, saving $20,000 on budget annually.
• Organized inventory once times per Week to maintain product availability.
• Scheduled, trained and coached 4 employees to maximize performance in customer service, revenue generation and daily tasks such as how our shop works and our expectations
• Analyzed sales, labor and merchandise flow reports with quick books and spreadsheets.
• Achieved sales goals and business objectives by motivating staff and promoting the company.
• Raised profits 45% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and quality work.
• Increased customer satisfaction rating [85]% by expanding product lines, offering promotions and building loyalty club membership.
• Saved costs, effectively negotiating vendor pricing contracts to increase savings.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Taught staff how to handle difficult situations with calm and professionalism.
• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
• Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
• Cultivated lucrative relationships with clients through active engagement, issue resolution and customer service and satisfaction talents.
• Delegated tasks to specific employees based on individual knowledge and strengths.
• Determined complete order accuracy by examining merchandise to verify price and quantity.
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
• Collaborated with all company departments to ensure cohesive branding and strategic product placement.

• Improved customer satisfaction by finding creative solutions to problems.
• Performed site evaluations, customer surveys and team audits.
• Earned reputation for good attendance and hard work.
• Improved operations by working with team members and customers to find workable solutions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Recognized by management for providing exceptional customer service.
• Learned how to check patience's in and out and to do prog to support office needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Created agendas and communication materials for team meetings.

• Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 4 to 45.
• Minimized customer wait times by efficiently taking and filling over 40+ orders each day.
• Sent orders to kitchen staff by foot.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Assisted kitchen staff with food counts by determining number of items required for complete service.
• Prepared salads and appetizers to back up kitchen staff.
• Greeted newly seated guests quickly and efficiently.
• Partnered with team members to efficiently serve food and beverages.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Processed customers' payments and provided receipts.
• Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Reviewed identification for patrons before serving alcoholic drinks.
• Cleaned dishes with detergent, rinsing and sanitizing chemicals.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Designed custom private function and banquet packages to accommodate groups of up to 45/50, including business dinners, sales presentations, club meetings, weddings and charity events.
• Calculated charges, issued table checks and collected payments from customers.
• Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Rearranged tables and chairs, located or rolled extra silverware and escor to prepare for large groups.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Prepared and served cold, hot and alcoholic beverages to guests.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Plated food and ensured plate presentation and food quality were of highest standard.
• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.

Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.