Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Talented in secretarial work and team leader offering 13 years of success in all environments. I’m very adaptable . Strategic thinker with all problems the business may in counters with efficiency and proficiency. Offers proven ability to build effective teams and Management . I can make a business grow. Committed to identifying and leveraging opportunities for growth. Certified in administration.

Ambitious student pursuing Medical degree eager to contribute developed knowledge in substance abuse councilor role. Skilled in secreterial and customer care service & in creating and typing legal documents. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Hardworking and reliable leader with strong ability in organization and efficiency. Offering the ability to create documents. Paper Work and efficiency . Highly organized, proactive and punctual with team-oriented mentality.

Strong Leader with demonstrated command of administration . Customer Care expert with developed aptitude for handling the impossible and creating peace where there were arguments with the company. .

Friendly Secretary offering proven success delivering administrative support to leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

physicians Assistant executive offering customer service expertise gained through 4 years of medical successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying south talkers issues and integrating simple solutions to achieve The best results . Strong relationship builder works well with stakeholders and corporate teams.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

  • Retail and boutique fashion
  • Boutique oversight
  • Creating unique shopping experiences
03/2020 to Current
Baheijhi’s Unique Boutique Dutch Bros. Coffee Vancouver, WA,
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated merchandise knowledge through the internet.
  • Supported the business department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Achieved cost-savings by developing functional solutions to purchasing problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
02/2016 to Current
Shop Manager Redding Body Shop City, STATE,
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Consistently negotiated favorable vendor contracts, saving $20,000 on budget annually.
  • Organized inventory once times per Week to maintain product availability.
  • Scheduled, trained and coached 4 employees to maximize performance in customer service, revenue generation and daily tasks such as how our shop works and our expectations
  • Analyzed sales, labor and merchandise flow reports with quick books and spreadsheets.
  • Achieved sales goals and business objectives by motivating staff and promoting the company.
  • Raised profits 45% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and quality work.
  • Increased customer satisfaction rating [85]% by expanding product lines, offering promotions and building loyalty club membership.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and customer service and satisfaction talents.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
01/2013 to 08/2017
Office Administration and Physicians Assistant Karam Family Practice City, STATE,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Learned how to check patience’s in and out and to do prog to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
08/2013 to 01/2017
Lead Waitress Capris Italian Restaurant City, STATE,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 4 to 45.
  • Minimized customer wait times by efficiently taking and filling over 40+ orders each day.
  • Sent orders to kitchen staff by foot.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared salads and appetizers to back up kitchen staff.
  • Greeted newly seated guests quickly and efficiently.
  • Partnered with team members to efficiently serve food and beverages.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Designed custom private function and banquet packages to accommodate groups of up to 45/50, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Rearranged tables and chairs, located or rolled extra silverware and escor to prepare for large groups.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.

Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Expected in
: Medical Coding & Billing & Office Administration
Career Technical Institute of Washington DC - Washington, DC, WA
  • Ranked in Top 3rd% of class
  • Best Student Award Recipient
  • 4.0 GPA

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resume Strength

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Resume Overview

School Attended

  • Career Technical Institute of Washington DC

Job Titles Held:

  • Baheijhi’s Unique Boutique
  • Shop Manager
  • Office Administration and Physicians Assistant
  • Lead Waitress


  • Some College (No Degree)

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