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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Helpful hostess capable of processing customer transactions, organizing reservations and coordinating dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering one year of experience working in fast and busy restaurant settings. Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications.

Skills
  • Multiple years in babysitting
  • Communication skills
  • Performance Improvement
  • Interactive
  • Bilingual in Russian and English
  • Fast and efficient
  • Leader
  • Quick to think on their feet
  • Problem solver
  • Reflective listening
  • Kind customer engagement
  • Empathetic
  • Smart
  • Honesty
  • Self-motivated work ethic
  • Determination
  • Persistence
  • Ability to work in harmony and with co-workers
  • Flexibility
Education
University of Detroit Mercy Detroit, MI Expected in 05/2023 BBA : Business Administration And Management - GPA :
Certifications
  • CPR certified through American Heart Association
  • ESL certified
  • First aid certified
Work History
Clubcorp Club Operations, Inc. - Babysitting
Magnolia, TX, 01/2019 - Current
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Planned and managed learning-focused, imaginative and play-oriented activities for special needs children.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Met with parents about daily activities, positive developments and issues.
2 Fellas & A Big Vehicle - Hostess
Broken Arrow, OK, 05/2019 - 12/2019
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Documented reservations and communicated changes to guests.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Checked and restocked server areas and organized and got change for front counter.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
Stacey Kulongowski - Nanny
City, STATE, 01/2019 - 06/2019
  • Regularly traveled with family to help with vacation activities and childcare.
  • Encouraged children to be understanding of and patient with others.
  • Monitored children's play activities to verify safety.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Made healthy snacks and meals for three children.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Helped children complete homework assignments and school projects.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Provided developmentally appropriate activities for children.
  • Established and maintained safe play environment for children.
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Identified warning signs of emotional and developmental problems in children.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Fostered close relationships with children by asking about school, friends and hobbies.
  • Communicated with parents about daily activities and behaviors.
  • Involved children in caring for household pets and chores.
  • Earned CPR certification to expand skills and gain better understanding of childcare field.
  • Played games and read books to young children, limiting TV and mobile device time.

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Resume Overview

School Attended

  • University of Detroit Mercy

Job Titles Held:

  • Babysitting
  • Hostess
  • Nanny

Degrees

  • BBA

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