Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Dedicated representive talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving any issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
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