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Babysitter Resume Example

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BABYSITTER
Summary

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Dedicated representive talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving any issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Behavior Management
  • Activity Planning
  • Meal and snack preparation
  • Child Safety Procedures
  • Service desk support
  • Call center experience
  • Technical troubleshooting
  • Customer support needs assessment
  • Computer maintenance
  • Insurance billing
  • Planning and coordination
  • Communications
  • Team management
  • Team building
  • Process improvement
  • Administrative support
  • Project organization
  • Business operations
  • Organization
  • Customer service
  • Relationship development
  • Supervision
Experience
Babysitter|Company Name - City, State|04/2017 - 02/2020
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Improved group and individual behavior by employing positive management strategies.
  • Calculated amount owed for services and collected payment from parents.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Balanced schedules to provide optimal rest, play and educational periods.
Assistant Manager|Company Name - City, State|03/2011 - 03/2016
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Team Leader|Company Name - City, State|01/2008 - 12/2011
  • Integrated process improvements to increase overall workflow.
  • Developed and deployed new services and implemented new company policies.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Interviewed, hired and trained new quality customer service representatives.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 30 customers each hour with internet service questions.
Education and Training
Los Fresnos High School|City, State|06/2007High School Diploma
UTB|CityAssociate of Science: Library Science
Accomplishments
  • Won "Customer Service Path" for Senior Customer Service Associate.
  • Received numerous referrals to other families due to exceptional reliability, affordable rate and positive reports.
  • Won "Certificate of Completion" for Video Repair Training.
  • Employee of the month for Converges.
  • Award of Excellence for the delivery of excellent service.
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Resume Overview

School Attended

  • Los Fresnos High School
  • UTB

Job Titles Held:

  • Babysitter
  • Assistant Manager
  • Team Leader

Degrees

  • High School Diploma
    Associate of Science : Library Science

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