Senior change management, program management and communications professional Skilled at working with C-suite to drive change accountability and results across enterprises and into departments. Strong understanding of technology and ability to leverage ITSM processes to help plan, implement, and maintain software/hardware. Expertise in organizational change management including development of case for change, change management strategies and plans, leadership alignment, stakeholder development and engagement, change readiness and impact assessments, and training materials Experience with all aspects of program/project management: charter development; scope definition; risk and change definition and management; and status reporting. Extensive experience with major ERP implementations such as Lawson, SAP and PeopleSoft while in roles including change management lead, PMO lead and change communications lead Successfully counsel senior leaders and develop comprehensive communications strategies that help drive business results and support organizational change initiatives
Sisters of the Holy Names of Jesus and MaryJuly 2011 to September 2014Lake Oswego, Oregon
Served as change and project management lead for major technology, facility and operations endeavors.
Managed vendors and contractors to ensure positive outcome throughout the project lifecycle.
Led project to develop and implement Access database as core information platform for the community.
Evaluated requests for proposed changes to the database and made recommendations to leadership based on risks, costs, downstream consequences, and end-user impact.
Provided design and project management for new website.
Led team of four professionals responsible for the organization's project and change management, strategic communications consulting, community relations, and media efforts.
Consulted with province leadership team to determine strategic vision for communications infrastructure, website, and technology.
Ensured consistent messaging and support for organizational change initiatives Provide communications/change management coaching to leaders.
June 2008 to September 2009Avanade, Global Internal Communications Manager Seattle, WA
Led project to move organization from employee satisfaction to employee engagement focus.
Provided project leadership, change management and communications support for this effort.
Developed communications and change management strategies, plans, and material for HR and IT implementations-including Taleo.
Implemented innovative communications practices and tools- including use of social media.
Developed communications strategies, plans and material for benefits and compensation programs.
Provided communications/change management coaching to leaders.
Provided consultation to global learning and development team on content of change management curriculum.
Group Health Cooperative, StrategicMay 2002 to February 2008Communications Director Seattle, WA
Partnered with executive leadership team to focus communications efforts on driving business results.
Led cross-functional teams to ensure successful communication of key strategic initiatives Motivated, led and inspired team of seven communications professionals responsible for the organization's strategic communications consulting, public relations, and media efforts.
Measured team performance based on company goals and objectives.
Led communications and change management efforts for IT department (EPIC and Lawson implementations) and HR (labor negotiations and organizational restructures).
Provided counsel to C-level leaders through the development of comprehensive communications strategies that drove consistent messaging and supported organizational change initiatives.
Served on Foundation Program Committee to facilitate community grant program.
Ensured organization's brand, image and reputation were enhanced and protected and that communications efforts were closely aligned with the company's purpose, business goals and core values Developed strategy for crisis and issues communications efforts that required quick distribution of information and messaging to employees, customers, the Boards, and other stakeholders.
Wrote speeches and presentations for senior leaders.
Helped develop, plan and support annual and quarterly meetings for internal leaders.
Cap Gemini Ernst & Young LLPMarch 1997 to June 2001Business Transformation Management Manager Seattle, WA
Led global change management, organizational restructuring, program management, and strategic communications projects especially in the areas of mergers and acquisitions, ERP implementations, and business transformation.
Led program management office function for large, enterprise wide projects-including SAP implementations, the development of shared services organizations, outsourcing initiatives, and merger and integration situations.
Helped organizations prepare for e-commerce business environment.
Helped IT organizations partner with other company divisions and lead successful change initiatives.
Leveraged change management skills to help start-up organizations prepare for the launch stage, organizations in the high growth stage balance explosive growth and the need for stability, and mature organizations prepare to reinvent themselves.
Provided sponsorship development and executive coaching for business transformation management/organizational change projects.
Developed web-based program management office infrastructure for change and issues management, status reporting, and resource management.
Used strategic communications to improve organizational connectivity by leveraging technology-including the Internet.
Columbia UniversityMA: American LiteratureAmerican Literature
Mills CollegeBA: English /Modern Thought and LiteratureEnglish /Modern Thought and Literature