Dynamic insurance professional bringing advanced problem solving and analytic skills, which have only been enhanced through the organizations LMS maturity. Supplying a unique perspective of the customer experience based on prior positions held within the company. Offering an understanding of the importance of Continuous Improvement efforts for our customers and for the organizations success.
Utilizes communication skills to understand root causes of customer dissatisfaction to identify improvement opportunities within current APD processes. Adapted quickly and successfully to a company-wide culture change, which created new standard processes amongst the management team. Promoted teamwork and morale for my employees, even amid changes within the structure of the team. Built strong relationships with employees by actively listening and engaging them in the continuous improvement process. Use of creativity to build contests that not only motivate the employee, but also work toward business objectives. Ability to balance day-to-day operations through identification of priority items and planning. Utilizes resources, such as available reports, to identify and analyze opportunities within the team.
Handled high volume of claims while performing in depth investigations into coverage, liability, and bodily injury. Developed critical thinking skills that allowed me to understand problems/issues in order to identify potential solutions. Adhered to standard work in claims handling while meeting personal objectives set by the organization. Was a key member on a special project that analyzed employee work process in order to identify barriers to their success. Confronted new tasks and more complex job responsibilities with enthusiasm, and quickly adapted to the change.
Answered phone calls to assist customers with automobile claims. Customers may include policyholders, claimants, medical professionals, law offices, and repair shops. Use of problem solving skills for issues presented by customers regarding their claims, and come to a final resolution for the customer. Perform investigations on claims to determine what happened in an accident and apply negligence if warranted. Negotiate settlements and explain denials based on a thorough investigation of an automobile accident following specific state statutes. Evaluate claims for the potential of fraud for both policyholders and claimants.
Implemented an inventory tracking system to ensure adequate inventory levels. Fully utilized practice management software program to both receive and track inventory. Placed orders by phone and Internet with established vendors, and created and maintained relationships with their sales representatives. Negotiated prices with vendors in order to obtain best price with respect to quantity, quality, and delivery dates. Set-up appointments to meet with regional sales representatives, representing their distributor, to discuss new products and hospital needs. Ability to recognize and solve problems that may arise, occasionally requiring further investigation into the issue. Maintain patient records and preserve confidentiality. Assist in the training of new employees
Assisted customers in their account transactions, in person and by phone. Informed customers of various banking products, when appropriate. Responsible for proving all transactions at the end of day. Mastered computer software required to perform daily duties. Communicated to customers the importance of keeping sensitive information private, and personally worked to maintain their confidentiality. Performed various office duties requested by supervisors.
2004-2007 Purdue University Distance Learning Program Completed 3 years of study while on Dean's list
2000-2003 SUNY Oswego Oswego, NY B.A. in Secondary Education Social Studies § Graduated Summa Cum Laude
Licensed Insurance Adjuster
Claims, Continuous Improvement, Solutions, Operations, Organizational Skills, Time Management, Problem Solving, Performance Analysis/Evaluation, Team Leadership, Team Building
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