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Auto Damage Appraiser Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Proactive, goal oriented and enthusiastic Auto Damage Appraiser with 20 plus years of experience in investigating, evaluating and appraising damaged automobiles and settling claims thoroughly per claims standards.

I have gained this experience working for industry leaders such as the Hartford, Farmers and 21st Century Insurance companies. I have been recognized by workplace leaders for demonstrating excellent problem solving skills; bringing innovation to projects; collaborating well in a team environment while being professional and congenial in conversation and conduct.

Skills
  • Firm command of industry best practices of the field appraiser position
  • Experience in Mitchell Cloud, CCC and Audatex estimating platforms
  • Strong communication (face to face, telephone and electronic) customer relations skills
  • Positive and upbeat attitude towards my work environment and life
  • Strong negotiation skills and good relationship with Central CA collision repair facilities
  • Great collaborative and teamwork behaviors
  • Strong problem solving and resolution skills with customers
  • Strong follow through skills. "I do what I say I'm going to do."
Experience
Auto Collision Estimator, 06/2021 to Current
Concord Group InsuranceAuburn, ME,
  • Create collision estimates for damages using CCC and Mitchell estimating platforms.
  • Adhere to DRP insurance guidelines and procedures applicable to estimates.
  • Advise customers of repair plans, discussing payment options to finalize work orders.
  • Evaluate vehicle schematics to assess required parts and order accordingly.
  • Take photographs and write detailed summaries to document damage.
  • Conduct final quality control check of vehicles prior to customer delivery.
Auto Collision Estimator, 05/2021 to 06/2021
Liberty MutualBirmingham, AL,
  • Estimated collision damages with CCC One estimating platform.
  • Took photographs and wrote detailed summaries to document damage as well as document UPD damages.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Advised customers of repair plans, status of repairs and discuss payment options to finalize estimate and/or supplemental repairs.
  • Conducted final quality control check of vehicles prior to customer delivery.
Auto Damage Appraiser, 08/2010 to 04/2021
Liberty MutualCharleston, SC,
  • Investigated, evaluated and appraised damaged automobiles and settle claims within authorized claim dollar limits.
  • Negotiated repair estimates and supplements to secure agreed prices with collision repair facilities.
  • Virtually processed appraisals with thorough photographs (emailed and texted) and review of collision repair facility estimates.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation, i.e. SIU department.
  • Managed heavy workload with strong organizational, time management and collaboration skills.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Efficient in writing estimates in the Mitchell Cloud estimating system in addition to the ECOS insurance management software system.
  • Performed total loss conditioning reports.
Auto Claims Adjuster, 02/2010 to 07/2010
FredbeansSussex, NJ,
  • Investigated, evaluated and appraised damaged automobiles and settled claims within authorized claim dollar limits.
  • Processed supplements in a timely manner.
  • Evaluated extent of damage and documented findings.
  • Reviewed and adjusted auto claims according to claims standards guidelines.
  • Researched and verified insurance policy coverage.
  • Assisted attorneys in claimant defense if claim is contested.
  • Inspected vehicles per Gantt scheduling system.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
Auto Claims Adjuster, 01/2004 to 01/2010
21st Century InsuranceCity, STATE,
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work in collaboration with the customer's shop of choice to reach an agreed estimate.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Managed heavy workload of 25+ ongoing cases with strong organizational, time management and collaboration skills.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Auto Collision Estimator, 01/2002 to 12/2003
Specialty Paint And BodyCity, STATE,
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Used strong communication skills to negotiate final damage estimates and supplements with insurance companies.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Wrote estimates in Audatex estimating platform.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Collision Center Manager, 06/1987 to 12/2001
Madera Glass & Body ShopCity, STATE,
  • Managed all day-to-day operations of a collision repair facility to provide safe and enjoyable guest experience.
  • Directed and provided leadership to a 15+ person team of office staff, repair and refinishing professionals.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using ICAR, ASE and refinishing certifications.
  • Completed inspections, estimations and damage reports.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Implemented effective customer service surveys to encourage feedback.
  • Participated in networking events to establish and cement community ties, and developed a marketing plan to promote direct repair programs with numerous insurance companies.
  • Promoted profitability by tracking performance indicators and driving corrective action.
  • Kept strict safety practices and proper government compliant routines in all areas of operations.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 05/1987
California State University -Fresno - Fresno, CA,
GPA:

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Resume Overview

School Attended
  • California State University -Fresno
Job Titles Held:
  • Auto Collision Estimator
  • Auto Collision Estimator
  • Auto Damage Appraiser
  • Auto Claims Adjuster
  • Auto Claims Adjuster
  • Auto Collision Estimator
  • Collision Center Manager
Degrees
  • Bachelor of Science

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