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Auto Damage Appraiser Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Skills
  • CCC Pathways Appraisal Solutions
  • Repair process understanding
  • Estimation skills
  • Repair quotes
  • Claims inspections
  • Automotive component understanding
  • Claims process explanation
  • Customer service expertise
  • Auto damage appraisal
  • Knowledgeable in Software
  • Onsite inspection skills
  • Supervision
Work History
Auto Damage Appraiser, 04/2016 to Current
Cox Enterprises Lexington, KY,
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Negotiated completed damage estimates and repair costs.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Worked with repair shops to review potential costs and overall necessity of Type repairs.
  • Helped customers obtain alternate transportation via rental car services.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Used Software to calculate damages and claim values.
  • Documented damage with photographs and detailed written descriptions.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Accurately estimated parts and labor for over Number repairs in Timeframe.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
  • Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
  • Identified suspicious claims, escalating issues to Job title for further investigation and analysis.
Auto Damage Appraiser, 09/2006 to 04/2016
Cox Enterprises Louisville, KY,
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Negotiated completed damage estimates and repair costs.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Helped customers obtain alternate transportation via rental car services.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Used Software to calculate damages and claim values.
  • Documented damage with photographs and detailed written descriptions.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
  • Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
  • Identified suspicious claims, escalating issues to Job title for further investigation and analysis.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Auto Damage Appraiser, 10/1999 to 08/2006
Cox Enterprises Lubbock, TX,
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Negotiated completed damage estimates and repair costs.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Helped customers obtain alternate transportation via rental car services.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Used Software to calculate damages and claim values.
  • Documented damage with photographs and detailed written descriptions.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
  • Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
  • Identified suspicious claims, escalating issues to Job title for further investigation and analysis.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Sales Representative, 03/1995 to 10/1999
Marketsource Edina, MN,
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Cold-called leads and closed large number of new sales over several months.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Documented all customer interactions using SalesForce to capture data in processing system.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Expanded customer base and boosted profit within product line.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Associate Of General Studies: General Studies, Expected in
to
University of Florida - Gainesville, FL
GPA:
Certifications
  • Certified ICAR, - yearly

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Resume Overview

School Attended
  • University of Florida
Job Titles Held:
  • Auto Damage Appraiser
  • Auto Damage Appraiser
  • Auto Damage Appraiser
  • Sales Representative
Degrees
  • Associate Of General Studies

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